Israeli airline El Al: passenger reviews

2024 Author: Harold Hamphrey | [email protected]. Last modified: 2023-12-17 10:06

El Al Airlines (EL AL) was established in Israel in 1948. It flies to more than fifty destinations around the world and delivers about 5 million passengers a year to their destination.

Location

The Israeli carrier, based at Tel Aviv's Ben Gurion International Airport, is one of the most reliable in the world as it operates in an area of constant conflict in the Gaza Strip in the presence of a constant threat of terrorist attacks, which include includes aircraft hijackings. Nevertheless, more than 70 representative offices of the airline operate around the world, and flying with its flights is considered prestigious. It belongs to private individuals.

Passenger service

Excellent customer service offered by El Al (Israeli Airways). Service personnel on board at all timesfriendly, helpful and friendly. All employees pre-pass special hand-to-hand combat and defense courses, they have all the skills to behave in emergency situations. These demands were made by the leadership of the air carrier after the hijacking of the aircraft in 1968. It should be noted that this was the first and only case of such emergency situations.

Airline fleet

The aircraft fleet includes Boeing aircraft. Two 737-700s, 15 Boeing 737-800s, 5 Boeing 737-900s, one Boeing 747-400F and 6 Boeing 747-400s.

El Al also operates Boeing 767-300 and 777-200, six aircraft each.

Ensuring flight safety

1. Pre-flight screening of passengers is carried out with great care and often in a separate area of the airport. In particular, in Moscow's Domodedovo, El Al flights depart from gate number 12, which is separated by a glass railing. Almost all pilots of the airline are military pilots, excellent professionals in their field.
2. Each flight, along with passengers, El Al sends six armed aviation security officers - special forces fighters.
3. All airliners are equipped with a steel floor that separates the luggage compartment from passengers. Baggage belonging to citizens of foreign countries is examined with special care.
4. Airplanes haveinfra-red anti-missile systems.
5. To make it harder to get into the cockpit, Israel's El Al airline has equipped the crew compartment with an additional door with a combination lock.

Interesting facts about El Al

For the first time in 1990, a historic flight to Moscow was made, before that, repatriates traveled to the USSR through Warsaw or Vienna.

Since 1991, El Al has carried out rescue operations with regular flights to Addis Ababa. These flights carried Ethiopian Jews under the Shlomo program. In 1994, the airline's plane took on board more than a thousand rescued.

Reviews about the work of the airline

El Al airline has been successfully operating in Moscow for a long time - passenger reviews contain mainly information that the safety requirements for boarding this air carrier are among the highest in the world. Accordingly, the reliability of the air carrier and the peace of mind of flights are provided to all passengers who intend to use the services of this company.

Passengers who used the services of El Al were satisfied with the respectful attitude towards persons of retirement age. Flight attendants help you find seats and arrange things. For persons with disabilities, it is mandatory to provide chairs for moving, as well as other feasible assistance, in particular related to the delivery of luggage.

Despite the objective positive characteristics that distinguish the Israeli airline El Al, reviews of it throughout Russia, unfortunately, contain not only positive information and expressions of gratitude.

Mostly, passengers touch upon the topic of check-in for airline flights and baggage screening. Many customers literally had their suitcases gutted, unfortunately, it should be noted that in most cases this was done very carelessly, things were put back somehow.

However, despite all the above, and also taking into account that locks cannot be hung on luggage, there was not a single comment about the loss of suitcases in the reviews of tourists.

Many tourists noted the attentiveness and helpfulness of staff both in the check-in area and on board the aircraft. All issues that arise during the flight are resolved quickly, promptly.

Passengers are screened very carefully at customs. To some, this seems a humiliating procedure, but one must understand that it is not carried out to humiliate customers, but to ensure flight safety. Most passengers understand this, so they are not at all against such regulations.

Staff ask a lot of questions when going through passport control. In this, again, one should see not only a minus due to the duration of the procedure, but also a plus - in terms of ensuring safety when boarding.

On board the aircraft

Whenthe passenger has already boarded the plane, the tone of the airline staff is changing. In addition to impeccable service, delicious food is also offered. Passengers are offered a pita bun, hummus, side dish, meatballs, muffin or cake. Wine and other standard drinks are served, which are offered more than once. Kosher meals can be ordered before the flight. If you are a vegetarian, there will be no problems providing such dishes either. Everything can be ordered in advance.

All announcements are broadcast in several languages, including Russian.

Many tourists noted the high professionalism of the pilots, very gently landing the plane.

All customers are offered blankets and pillows. There is always a fresh press in Russian on board the El Al ships.