Abakan-Avia, registered in 1992, now flies under the name Royal Flight. The company has been operating on the market for 22 years, and is engaged not only in passenger transportation. Hearing a relatively new name, the passenger is always interested in reviews. This is not only due to the level of in-flight service, but also a safety issue, which has become a serious threat in the world.
History of the airline
The first flight of the airline "Abakan-Avia" took place in 1993. Since then, the directions have changed, the fleet of aircraft has significantly replenished, the carrier has changed its image.
From 1993 to 2003, the airline was fruitfully engaged in the transportation of goods from the People's Republic of China. This has been the main activity for ten years.
The company was renamed in 2014. It is also associated with a change in the type of activity. The general director of the company is Besiki Kvirkvia. Previously, the head of the company was Sergei Mikhailovich Rodkin, a former pilot and aircraft commander.
Airline activities
Royal Flight is a charter carrier operating flights tofew directions. The main airport is Sheremetyevo.
The program of charter flights works together with the tourist operator Coral Travel (Coral Travel). It is with this tour operator that the renaming of the Royal Flight carrier is associated. Feedback from passengers about the company will be discussed below.
Main destinations
The route network of any airline is an indicator of its performance. A large number of destinations can only be afforded by large carriers that have been operating on the market for a long time. Since the tourist destination is relatively new to the Royal Flight, the route network is not so extensive.
Initially, the focus was on tourist destinations and on connecting large Russian cities with major foreign resorts. The Royal Flight company, reviews of which are of interest to many customers of the Coral Travel tour operator, flies to the following cities and airports:
- Dubai (UAE);
- Ras Al Khaimah (UAE);
- Goa (India);
- Phuket (Thailand);
- Bangkok (Thailand);
- Barcelona (Spain);
- Salzburg (Austria);
- Sochi (Russia);
- Rhodes (Greece);
- Heraklion (Greece).
The air carrier connects such Russian cities as Moscow, Krasnoyarsk, Novosibirsk, Kazan, Chelyabinsk, Ufa, Samara, Perm, Rostov-on-Don, Barnaul, Novokuznetsk, Omsk and others with these resorts. This allows residents of these cities to go on vacation every year on non-stop flights.
Aircraft Fleet
The air carrier itself writes that it operates only two types of aircraft: Boeing 737-800 and Boeing 757-200. In total, the fleet has six ships. In 2016, the airline will lease three more Boeing 767-300 aircraft from Rossiya air carrier. This will slightly expand the number of flights on already familiar routes.
All Royal Flight aircraft, reviews of which can also be found on the pages of social networks, are under operating lease. This often frightens travelers, however, the average "age" of all boards today is 15 years. It's not critical. For example, at the time of the closure of Transaero, the average fleet age was almost 17 years, but this did not prevent the airline from occupying one of the leading positions in the carrier market.
Passenger reviews
In order to qualitatively reflect real reviews of the Royal Flight, it is necessary to group them in accordance with the requirements of passengers.
Check-in for a flight
This procedure is standard and takes place at the check-in desk at the airport. There is no option to check in online a few hours before the flight.
Maintenance
In general, the company "Royal Flight", reviews of which we have studied in advance, receives a mark of 4 points for service. The stewardesses try to do their job, but a special approach to the client from themthere is no point in waiting. Very rarely, but there were reviews that the flight attendants were somewhat annoyed. In flight, everything is standard: takeoff, briefing and meals. Cleaning up after meals is done promptly. Passengers, if necessary, are given blankets, drinks throughout the flight, and are assisted with any questions.
Aircraft cabin
The location of seats and convenience for passengers in the cabin is always a hot topic, including in such a company as the Royal Flight airline. Reviews about the cabin are as follows: the distances between the seats are quite narrow, which creates certain problems for those traveling with small children, as well as for large passengers. This is a standard charter problem.
Meals on board
Food is divided into two categories:
- For flights less than 5 hours.
- For flights over 5 hours.
In general, meals are in line with the economy segment of air travel: for first category flights, passengers will not be offered a hot meal. This fact forces many passengers to write negative reviews. Not all of the company's customers are ready to eat exclusively sandwiches from Royal Flight during the flight. Reviews of the limited on-board menu prevent an airline from scoring more than three points in this category.
Possible problems
The trouble with all charter flights is delays. Sometimes they can be about 6-12 hours. This also applies to Royal Flight. Reviews aboutflights often contain delay information. Cases where no information was given to passengers are not uncommon. The attitude towards charter clients always leaves much to be desired. Passengers of this airline know firsthand about such problems. Before flying, it is best to be prepared for trouble and keep a small amount of money with you just in case.
Instead of a conclusion
Unfortunately, charter problems are not limited to the Royal Flight. The reviews studied on numerous sites allow us to say with confidence that Russian air carriers have quite a few difficulties in servicing passengers.
I would like to believe that the culture of serving passengers, whose money ensures the growth of the welfare of the owner-carriers, will improve every year.
