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2024 Author: Harold Hamphrey | [email protected]. Last modified: 2023-12-17 10:06
In all the variety of travel agencies you can find a relatively new name: "99 euros". The travel agency positions itself as a small company that sells the most economical offers on the travel market. For a short period of existence, "99 euros" has attracted the interest of customers, some of whom were not too lazy to leave feedback about their experience of traveling through this agency.
About company
The Unified Register indicates the date of formation of the legal entity - 2017-10-05 (newly created legal entity) "99 EURO" LLC, travel agency, Russia, Moscow. Reviews of the company's work can be found on the Web and for earlier dates. The existence of the site is indicated by the years 2013 - 2018, in social networks the official pages of the company began to exist earlier than 2017.
The agency already has two offices in Moscow: at the Novoslobodskaya metro station and the Mendeleevskaya metro station. A staff of at least 13 employees (according to the company's website).
On the same site it is noted that "99 euros" is the main emphasisdoes not on a commission from the tour, like all travel agencies, but on mass sales and the word of mouth effect. That is, the recommendations of happy tourists to friends, colleagues, who will also turn to a travel agency to select a tour. From this we can conclude that it is especially important for a company how customers respond about it.
Customer Reviews
Before proceeding directly to customer reviews, we will make a reservation about three important nuances:
- Reviews are a personal matter and a subject of subjective evaluation. Therefore, in order to form an adequate picture of the company, you need to review a lot of reviews and take care of the originality of their sources. Public sources were used for this article.
- According to statistics, reviews are left by dissatisfied customers (in any business area). When a tourist is satisfied with the rest, he simply lives on. And you need to be a very, very satisfied tourist to spend time and write somewhere about your happy experience. Therefore, you need to take into account some "spite factor" and multiply by 0, 5.
- You may also come across obviously non-original reviews written in a template, that is, to order. The value of such a review must be multiplied by 0.
Armed with these three amendments, let's analyze the feedback from tourists about the "99 euro" project.
Here are some real data:
- social network 1: 25 reviews with an average score of 3.76;
- social network 2: 19 positive, 1 negative;
- company website, section"reviews": 3 positive;
- review source 1: 6 reviews with an average score of 2.83;
- review source 2: 15 reviews with an average score of 9.58;
- review source 3: 1 review with an average score of 3;
- review source 4: 2 reviews with an average score of 2.39.
Total total for five sources, where the scores are given in points, we get an average of 4, 312. Now we apply the "spite" and "review to order" coefficients.
With social networks, everything is clear, since the reviews are written from the original users. Here the coefficients are not applicable, and the reviews really look real.
Further for other resources, coefficients apply:
- review source 1: 2;
- feedback source 2: 7, 26;
- review source 3: 3;
- review source 4: 2, 39.
Some of the reviews about the travel agency "99 euros" are clearly stereotyped, the rest describe their experience in detail and rate it accordingly.
As a result, we get 3, 682 points, excluding one social. networks and reviews on the company's website, as there they are left without a score. If, nevertheless, we imagine that positive reviews in these sources are equal to five, and negative - to one point, then we get a total solid four.
Main Claims
The most frequent complaint of tourists about the travel agency "99 euros" in the reviews is that the declared parameters of the rest do not correspond to reality. Indeed, the detailed adventures of tourists innursing homes or in the fields speak of at least insufficient information, but in general - about hiding real information about the conditions of accommodation and the provision of services.
In the cases described, it is clearly seen that the matter is not in the client's high expectations, but in simple ignorance or even false information received from the agent.
The second most popular complaint against the "99 euros" (travel agency) in the reviews is ignoring the client both at the application stage and at the stages of order processing and issuance of documents. Although there are few such cases noted in the reviews.
Summing up
If we take into account all the components of the reviews on the travel agency "99 euros" in a complex way, then there are many people (most of them) who really flew away to rest at super low prices. They were lucky to have a place, a company and a plane that was not rescheduled or cancelled.
There are also people who are very dissatisfied with the service and have grounds for claims against the travel agency "99 euros" in the reviews. For a company that puts a lot of emphasis on referrals from its customers, the complete silence of "99 euros" in response to negative reviews seems inconsistent to say the least.
One gets the impression that someone is just lucky with good rest conditions, others are not. And the choice in favor of "99 euros" and their favorable prices should be made precisely on the basis of readiness for an unsuccessful trip in which case.
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