Travel agency "Solntsetur": customer reviews

2024 Author: Harold Hamphrey | [email protected]. Last modified: 2023-12-17 10:06

You can't surprise compatriots with trips abroad, they have firmly entered our lives. Almost every vacation begins with anticipation of a future trip. Recently, the so-called last-minute tours have become in great demand. They are reduced price trips, usually departing a few days after the full cost of the trip has been paid. Such tours allow travelers to relax two or even three times a year without spending a lot of money on it. It is not surprising that the demand for the service has given rise to a large number of intermediary agencies that select and arrange last-minute trips to any country in the world. Such firms include the large Russian network Solntsetur.

Reviews about the work of this company are often posted on the Internet, so we became interested in its activities. As you probably already guessed, our article will be devoted to thistravel agent. We will tell readers about the agency itself, the basic principles of its work, and analyze reviews about the Solntsetur company, which will help you figure out whether it is worth contacting here in the hope of having a great and inexpensive vacation.

About the company in brief

Client reviews of Solntsetura do not give an idea of when exactly the company was formed and how many offices in Russia it has. Therefore, we decided to turn to other sources of information and were able to find out the most necessary information about the agency.

The first office of the company was opened in Ivanovo eleven years ago. Then "Solntsetur", reviews of which are now abundant on the Internet, was a small organization with several employees in the state. But rather quickly, the travel agency has carved out its own place in the overseas travel market.

Already a year after its creation, the company launches a website and becomes a sales leader in its city. In 2009, the company starts opening a network of representative offices and starts from the capital of our country. To date, there are about ten Solntsetur offices in Moscow and more than twenty in different cities of Russia.

The main principle of the company

Reviews about Solntsetura make it possible to understand why the company has been holding the palm in the tourist services market for several years now. The fact is that all work is built on the principle of providing the client with the lowest possible prices for a trip tothis or that country. The search for such options is made by a specially designed program, so no other company can please its customers with a similar cost of travel.

Employees of the company are very attentive to anyone who applied here. Reviews about the "Solntsetura" are often full of enthusiastic epithets addressed to the company's managers, who know how to negotiate with each client and choose the most suitable tour. This approach ensures the continued popularity of the travel agency among fans of overseas trips.

Positive feedback from tourists about "Solntsetura"

Many customers find that the company offers very interesting service options. If desired, tourists can resolve all issues with the company when they personally visit the office, by telephone or via the Internet. This is very convenient for busy people who do not have the opportunity to waste time visiting the company's office multiple times.

Tourists express their special gratitude to the managers of Solntsetur. They have a fairly high qualification, they can quickly pick up and arrange a tour. In addition, they will always find the cheapest tour with a good hotel that meets all the needs of customers.

It is noteworthy that the most enthusiastic reviews about "Solntsetura" - in Astrakhan. Here, this company is considered the most popular and daily sells the most tours to different countries of the world. Once using its services, tourists come back here again with friends and relatives.

Nice,that even in unforeseen circumstances, the company takes care of its customers. During the entire existence of "Solntsetur" experienced the bankruptcy of several travel companies, which spoiled the rest of many customers. However, the agency managed to maintain its reputation and help tourists get their money back.

Negative reviews

The Internet is not complete without negative comments. Why are Solntsetur's customers dissatisfied? Let's try to figure it out.

Many clients of the agency often remember the guides on vacation with an unkind word, who did not care about them and did not even inform about the transfer time to the airport. However, it is worth noting that such an attitude is not at all the fault of the Sun. Do not forget that they are just intermediaries between a tourist and a large company. Therefore, they cannot be held responsible for travel arrangements.

There are negative comments on the Internet about discrepancies in the cost of the tour on the company's website and in reality. In this regard, you can notice that at the moment when the tour is posted on the site, its cost is always relevant. But the price of a ticket can change even several times a day, which cannot be taken into account in real time by Solntsetur employees. If there is an interest in the tour, the specialists check its cost with the tour operator and only then report the final price to the client. In this case, the difference can be several thousand rubles.

We make a decision: is it worth contacting Solntsetur

This question is difficultthe answer is unequivocal, because each person makes his own list of requirements for rest. However, if you want to go on a trip at the lowest price and quickly draw up documents, then you should definitely contact Solntsetur. Experienced employees work here who will select the most interesting route for you and resolve financial and paper issues as soon as possible. All you have to do is pack your suitcase and stock up on good mood.

But for those who are used to relaxing in the most luxurious hotels and preparing for a trip for several months, it will be uncomfortable to use the services of an agency that sells last-minute tours. Lead sometimes the company, due to unforeseen circumstances, can change the time of departure or the hotel previously chosen by customers to a similar one. This practice is natural for travel packages of this category.

Solntsetur: employer reviews

It is difficult to form an opinion about a company without taking into account its characteristics as an employer. After all, it is from this side that you can find out information about the degree of reliability, responsibility and decency of the organization. Therefore, we decided to collect feedback from Solntsetura employees, which will allow us to understand a lot about this company.

It is worth noting that most of the reviews characterize the company on the positive side. Employees write that offices are always located in convenient places, and the work schedule is built based on personal wishes. This approach makes work comfortable and enjoyable from the very first day.

AlsoThe company cares about the nutrition of employees. Of course, there is no full-fledged cafe or canteen in the offices, but tea, coffee and all kinds of pastries are always available in the rest rooms.

Solntsetur pays decent wages to its managers, and all overtime (they happen quite often) are paid double.

As a rule, employees speak positively about management. Management has a humane attitude towards the staff and is ready to promote motivated employees up the career ladder.

Negative comments

The disadvantages of working in a company include personnel turnover. This is due to the fact that the amount of earnings directly depends on the number of tours sold. Therefore, only good "salespeople" who have experience in this field and know how to make money stay in Solntsetura.

Also, the system of paying for vacations is also negative - after going to work. This confuses many employees and provokes angry comments about management on the Internet.

Some managers don't like the lack of proper training. The fact is that almost immediately after the official employment, the employee starts work. The speed of learning directly depends on the dedication and ability of the manager himself. Not every employee is suitable for such a system, as there are many unresolved issues in the process.

A few words instead of a conclusion

Summarizing all the information fromarticle, we can conclude that "Solntsetur" is an excellent company that works for the client and in accordance with his interests. Here you will always be welcome, and any wish will be taken into account by attentive managers when choosing a tour. The clients of this agency themselves say that Solntsetur makes their dreams of an inexpensive and pleasant vacation come true.