The well-known company "Renewal" provides multi-profile travel services. It is included in the list of the most popular travel agencies in Russia. The organization has offices in many cities and for 17 years of work has earned a lot of feedback. About the travel agency "Update" consumers respond differently. On the Internet, you can find both negative and positive opinions.
History of Creation
Tour agency "Renewal" in Moscow began its work in 2001. At the time when it was founded, the tourism services market was just beginning to develop. This helped the travel agency "Obnovlenie" to take a leading position in the market for the sale of last-minute tours to different countries. Initially, the entire organization consisted of two people.
After three years of work, new representative offices were opened. First in St. Petersburg, and then in Kyiv, Lvov, Belgorod, Kharkov and Kaliningrad. At the beginning of 2009, the Turstanok company, intended fordistribution of last-minute tours, and a year later the organizers created the Itour brand. Since 2012, a special website has been launched, where they began to sell tourist vouchers online.
In 2014, the travel agency "Obnovlenie" for the first time in Russia began to sell tours to South Africa. On the territory of this country there is a representative office of the company (in Cape Town), where Russian travelers can turn if there are any problems during the trip.
Location
The main offices of the travel agency "Renewal" (Itour) are located in Moscow and St. Petersburg, in other cities there are branches of the company. Every year the organization opens new offices. Now they are not only on the territory of the Russian Federation, but also in Ukraine, Belarus, Georgia, Kazakhstan, Poland, South Africa. In order to order a ticket, it is not necessary to come to the official representative office of the "Update" travel agency.
Residents of those settlements where there is no branch of the company can apply to order tickets by phone or fill out a special application on the Itour website. If there is a desire to discuss all questions regarding the trip in person, consumers can visit representative offices in Moscow. Company office addresses:
- st. 2nd Brestskaya, 39/4;
- st. Bolshaya Yakimanka, 35.
Clients of the travel agency "Obnovlenie" from St. Petersburg can also personally visit the representative offices at the address: Nevsky Prospect, 130 or Engels Prospect, 124.
Working hours
According toinformation posted on the site, you can call to select a tour at any time. If the operator does not answer the phone, then it is enough to fill out the form on the website, indicate contact details and a phone number by which the tourist can be contacted. Office hours: on weekdays from 10:00 to 20:00, and on weekends and holidays from 11:00 to 18:00.
Operating principles of the company
Renewal travel agency provides various services to consumers. Basically - the selection of individual tours and programs for recreation. This also includes booking tickets and hotel rooms, organizing children's tourism. Especially in demand are tours that are selected individually for each group. The company has earned the trust of consumers over the years. Its main advantages over other travel agencies:
- Years of experience in tourism. The company has existed for more than 15 years, so it already has its own base of airlines, hotels, tour operators with which it cooperates.
- Highly qualified tourism managers work in the offices of the Obnovlenie travel agency, who will try to choose the best option, taking into account the individual preferences of the consumer.
- Any service can be obtained remotely online. You can pay for the purchased tour with electronic money or with a card.
- In many Russian cities, representative offices of the company are open so that the client can personally visit the office to order the service.
- The company has an extensive database of tours to different countries. At the request of the consumer, you can orderan individual itinerary that no other travel agency will offer.
- Since 2015, the company has launched a loy alty program for regular customers. Already after the first purchase in the travel agency "Update" last-minute tour, the buyer receives a card. It will accumulate bonuses and discounts. In addition, there is an opportunity to get a ticket for a special promotion that the company holds regularly.
- The consumer can check the readiness of documents via the Internet.
- The travel agency is constantly opening new offices in different Russian cities. Currently there are branches in Samara, Kazan, Yekaterinburg, Kaliningrad, Rostov-on-Don, Nizhny Novgorod, Belgorod.
- A support service is available on the official website, where the client can contact if necessary.
- In the buyer's personal account, you can study the history of previous orders.
Due to the fact that the company is constantly improving and introducing new services, the number of grateful customers is constantly growing.
Positive feedback
On the sites of tourism topics that post opinions about the work of the "Update" travel agency, the reviews are completely different. However, in general, customers who used the services of the company leave positive feedback. Many travelers who buy vouchers in this travel agency are satisfied with their vacation. Among the advantages of the organization, they indicate the ability to receive bonuses and discounts for repeat trips.
KOther advantages for buyers include the ease of paperwork, the friendliness of the staff, and the convenient location of the company's representative offices. All consumers who left rave reviews about the travel agency did not have any problems during their vacation. Often, these tourists have been cooperating with the company for several years.
Neutral Feedback
Another category of consumers who used the services of the travel agency "Obnovlenie" (Itour), notes the well-coordinated work of the company's managers, adequate prices and quality service. Their reviews can be attributed rather to neutral, because they do not express excessive enthusiasm and are very restrained. Often, these clients would prefer to use the services of another travel agency, but did not find suitable offers on their website.
Negative reviews
A completely different opinion about the travel agency can be read in the negative feedback from tourists. Usually they are associated with the problem of a refund in case of non-departure. In this case, it is much more difficult to receive compensation if there is no good reason why the traveler could not use the purchased tour. At the end of 2016, information appeared that the Updating (Itour) travel agency was closed. However, it turned out to be false. As its creator, Sergey Petrov, assures, the company does not stand still, but constantly develops, introduces something new and improves.
Conclusion
Group of companies "Obnovlenie" (Itour) provides quality travel services. When customers have problems, its employeesThey try to resolve any issues right away. And with those buyers who are dissatisfied with the work of the company, they try to negotiate and provide discounts when buying tickets again.
