Yamal (airline): passenger reviews about the service, aircraft fleet, flights and tickets

2024 Author: Harold Hamphrey | [email protected]. Last modified: 2023-12-17 10:06

Today, life is accelerating its rhythm, sometimes it is simply impossible to spend several days on the road, as is usually the case when traveling by train. The only option left is air travel. It's not cheap, but it's guaranteed to be fast. And the person faces the task of choosing a carrier. Today, the object of our attention is Yamal, an airline whose reviews are quite diverse. And basically there are two extreme poles in the network - either enthusiastic praises, or sharp criticism.

Company History

Created only 17 years ago, it was immediately registered under the current brand. Initially, the company made only a few regular flights, today there are about 26 of them, to various cities and countries.

General information

Yamal Airlines is a relatively young transport organization. The main activity is regular transportation to places that are hard to reach for other vehicles. In addition, there are charter flights to deliver shift groups to work or vacationers to a remote hotel. This serviceoperates inside and outside the country.

Headquarters

It is located in the city of Salekhard. The main activity of the company was to provide the northern regions with air transport, which will take passengers to all hard-to-reach corners. Yamal Airlines is the main, and sometimes the only carrier in the Yamalo-Nenets Autonomous District and the Tyumen Region. Northerners are happy to use the services of the company. The leaders of oil and gas companies use charter flights to transport shift groups, which significantly speeds up the change of workers, and this directly affects labor productivity. If you need to go on a business trip to Novy Urengoy, Nadym, Noyabrsk, then without hesitation choose Yamal. The airline, whose regular customer reviews emphasize the highest professionalism and attentive attitude of employees, always meets the expectations of passengers.

Of course, not everyone is happy, but this is a normal phenomenon in the modern world. Equipment can fail and delay the flight, the staff consists of living people who may have problems at home or with he alth, so we will try to be objective and not judge the work of the whole company by single reviews.

Company level and awards

Today, it is Yamal that can be called promising and rapidly developing. The airline, whose reviews speak for themselves, during the course of its activities (17 years) repeatedlybecame the winner of the Wings of Russia award in the nominations Airline of the Year and participant in servicing the country's sectoral economy.

The awards were distributed among the leading Russian air carriers, and getting it from year to year, in competition with large companies, “old-timers” of the market, is worth a lot. This is the result of the serious and hard work of the entire large team - from management to technical staff and flight attendants.

Fleet of airliners

The company is not limited to aircraft of one, selected manufacturer. Domestic and imported vessels are in operation. It is not for nothing that Yamal receives such a high rating. The airline, reviews fromits passengers earns by maintaining the ideal technical and cosmetic condition of the aircraft. Many note the cleanliness and comfort in the cabin, smooth flight and soft landing.

The service life of all aircraft is different, but passengers say that the quality of service and pleasant flight experience do not depend on this at all, which Yamal Airlines can rightly be proud of. Aircraft of domestic production are AN-24 (2 aircraft) and AN-26 (1 unit). They are all in excellent condition.

Imported cars are much more diverse in the park. These are 8 Boeing-737 units, 7 Airbus A-320 and CR200LR aircraft. 2 more cars L-410 and Challenger. In total, about 30 aircraft operate in the fleet (with the exception of those that are currently undergoing preventive or overhaul).

Flight geography

Practically all flights are operated from the airports of Salekhard, Tyumen and Moscow. Most of them are for flights within the country. So, from Tyumen, 7 directions for the movement of aircraft are proposed. There are already 8 of them from Salekhard. These are flights to Moscow, Noyabrsk and Nadym, Omsk, Novosibirsk, Ufa and Novy Urengoy. It should be noted the budget rates offered by Yamal Airlines. Passenger reviews often contain gratitude for quality services at affordable prices. So, a flight from Moscow to Ufa costs only 4,000 rubles. Finally, Domodedovo Airport has regular flights to Taganrog, Nadym, Ufa, Perm, Tyumen, Krasnoyarsk, Salekhard and Novy Urengoy.

This makes it possible to connect the entire north of the country by air, for which the Yamal airline has received warm words from its regular customers more than once. Reviews (the forum on the official website is used to communicate with the administration, make comments and express gratitude) provide an opportunity to get first-hand information and choose a reliable air carrier.

The other direction is international flights, of which there are very few. From the city of Tyumen you can get directly to Antalya and Yerevan, fly to Thessaloniki and Podgorica. And from Moscow planes follow to Lvov, Gothenburg and Tivat. Just regarding this sector, reviews of Yamal Airlines contain the most negative. Tourists are extremely sensitive to the flight delay (even for technical reasons), which affects the duration of the vacation. Perhaps the high requirements for the service are somewhat at odds withthe budget possibilities of the airline, which is also reflected in the form of negative reviews.

Onboard Service

Please note that the level of service depends on the class you choose. Almost all passengers note the friendliness of the flight attendants. Takeoff and landing are completely unnoticed thanks to the professionalism of the crew. In his class, everyone is given the right to choose a seat that seems more convenient. If you have any questions regarding the air temperature in the cabin, you can contact the flight attendant, he can set up the air conditioner or offer a blanket for the night.

The attendants on all flights are very friendly and attentive to passengers. If a complaint is received against an employee, each case is considered separately, the perpetrators are punished (up to and including dismissal). Therefore, if you witness rough treatment, be sure to write a message to the official website of the company.

Food on all flights is quite tasty and varied. The presence of children on board is always taken into account, for whom a special menu is offered. Sweets, juice and mineral water are provided at the request of passengers. In business class, you will be offered an extended menu (in economy class there is usually one hot, without a choice), more comfortable seats and additional services: alcohol, climate control system.

For the entertainment of passengers in the cabin there is a fresh press: newspapers and magazines. Reviews about the service in the cabin are very different from each other. This is understandable, someone just needs the correctappeal and the opportunity to have a bite to eat on the way, and the other requests for service at the level of the best European restaurant. But in general, a very good impression is formed about the service on board the liners of this company.

How to check in for a flight

Today, the easiest way is to use the services of an electronic cash register. With its help, Yamal Airlines provides you with a flight schedule, information on the availability of seats, features of service in the cabin of each class, and ticket prices. Online check-in starts one day and ends 3 hours before scheduled departure. If suddenly the flight is delayed, you will be called by the specified phone number and warned.

Booking tickets

This can be done at any time, even a few months before the expected departure. Most often, tourists planning a vacation book tickets through a tour operator. In other cases, you can simply go to the official website of the company and choose the flight that suits you best. Its price already includes meals and drinks on board the airliner, the latest press. On the site you will find information about how long it takes to pay for a ticket and the addresses where this can be done. Courier payment service available.

Baggage allowance

Information about how much baggage you can carry for free, you will receive when booking a ticket. It depends on the chosen direction (usually the figure varies between 15-20 kg). The exceptions areflights within the Yamalo-Nenets Autonomous Okrug. Here, free luggage is limited to 10 kg. For business class passengers, this figure is significantly increased, they can check in up to 30 kg of cargo.

These figures refer to free shipping only. If your luggage is more impressive, you will have to pay for its transportation. Depending on the direction, it will cost you from 30 to 300 rubles per kilogram. It should be noted that recently the Yamal airline has become more and more popular. Its rating among other air carriers is constantly growing, which is associated with a high level of service and fairly affordable prices. The company ranks 9th in the country in terms of the number of shipments. According to numerous studies, the company's service puts it in 5th place, that is, it brings it to a leading position. Catering on board also ranks 5th among Russian airlines, with the "price-quality" ratio pushing the carrier up to fourth place. In general, in the rating of air carrier companies - today - Yamal is in fourth place.

Yamal helicopters

The park consists of excellent MI-8 vehicles, which are in great demand in the region. This is facilitated by the climatic features of the Siberian region and a large number of hard-to-reach places. Any emergency, especially in winter, is complicated by the lack of the ability to quickly get to remote villages. Often, company helicopters have to play the role of an ambulance, taking out sick children, pregnant women or seriously injured people forproviding emergency assistance. Such flights are sponsored by the local administration of the city and region.

Custom flights

This is a fairly new direction in which the Yamal airline has started working. Charter flights are carried out to almost all cities of the world, at very low prices. There are several options for organizing your flight. According to the first scenario, the plane will take you to the place, return to the base and arrive for you on the appointed day, according to another scenario, it is waiting for you at the local airport. This is convenient for important conferences or weekend tours.

Modernization

Today, the company's management has taken a course to strengthen competitiveness and improve the level of services. It has every chance to become a leader, because among all existing carriers today, it is Yamal that is actively developing. The airline decided to seriously modernize its aircraft fleet through the purchase of foreign aircraft. New, extremely reliable technology, a high level of comfort will definitely lead to an increase in the number of passengers who will be happy to use these services. Of course, this step requires huge investments, but in the long run it will give much more profit. For passengers, this is good news, because, despite a significant increase in the level of services provided, the company's management plans to maintain the status of a low-cost carrier. Therefore, in the near future, you can see the maximum flourishing of the Yamal company.