The airline was founded in 2008. Initially, it served only six destinations. She had three aircraft at her disposal. Nord Wind sees its mission in providing safe and comfortable flights at affordable prices.
Nord Wind Airlines is regularly ranked among the ten largest air operators in Russia. It is actively growing and developing. Expands the list of services provided. Regularly updates the air fleet. Provides a comprehensive set of options and services.
Whose airline is Nord Wind? The operator is a subsidiary of the well-known tourist concern Pegas Touristik. The general director of the company is Kabirov Artem.
Historical background
The first flight took place in 2008. A year later, the carrier's air fleet was replenished with 4 aircraft. In 2012, it increased by another 12 aircraft. By the end of 2014, the operator carried 4,500,000 passengers. In 2016, the company moved beyond charter flights and moved into regular passenger and cargo transportation.
BIn 2017, a rebranding was announced. The company is actively developing Russian destinations and strives to take a leading position in the local market.
Activities
The profile of the operator is represented by the implementation of a number of missions:
- charter passenger flights;
- regular service;
- UN service;
- aircraft subleasing.
General information
Every year the volume of passenger traffic increases three times. The head office is based in Sheremetyevo. Employees of the organization serve about two hundred local and international destinations. Pilots operate about 500 flights every week. During the same period, more than 100,000 passengers use the services of the Nord Wind airline. They go to 60 cities located in 12 states.
In 2017, the operator began to cooperate with the airport based in Simferopol. The carrier's planes connect Crimea with 25 settlements in Russia. At the moment, there are 22 vessels of increased capacity in the transport fleet. Boeing and Airbus aircraft are among them. Nord Wind Airlines plans to increase its air fleet to fifty aircraft.
Responsibility
The operator guarantees the exceptional safety of all flights. Vessel service is carried out in strict accordance with the requirements of manufacturers. The carrier has its own certified technical center. Its representatives are on duty at stations in 17 settlements located in Russia and abroad.
BenefitsNord Wind Airlines:
- modern infrastructure;
- affordable cost of services;
- high quality service;
- compliance with international standards;
- renewed technical park.
Contact information
The service of air transportation of passengers is provided by LLC "Northern Wind". The company is registered in Moscow. Actual address: Moscow region, Khimki city, Leningradskaya street, Mebe One Khimki Plaza business center. The office is located on the 18th floor of the building. Phone for inquiries: +7 (495) 730-43-30.
Geography
List of destinations served by the operator's aircraft:
- Turkey.
- Egypt.
- Tunisia.
- Thailand.
- India.
- Indonesia.
- China.
- Western and Eastern Europe.
The most popular destinations during the summer are:
- Antalya.
- Barcelona.
- Sanya.
- Bangkok.
- Hurghada.
- Enfidha.
- Ibiza.
- Skating.
- Palermo.
- Malaga.
- Cagliari.
- Monastir.
Technical equipment
Nord Wind's aircraft fleet consists of ships manufactured by Boeing and Airbus. There are precedents for a carrier to lease its aircraft to other transport systems.
Service
Passenger seats in the cabin of the aircraft are covered with natural leather. The distance betweenrows is 75 centimeters. The passenger kit consists of advertising leaflets, an airline magazine, headphones, wet wipes and bags.
Babies are provided with special meals. It must be ordered 24 hours before the scheduled departure. Women over 36 weeks pregnant are not allowed on the plane.
Business
Customers of this category have leather ergonomic chairs at their disposal. The distance between the rows is 96 centimeters. During the flight, passengers are provided with meals and a wide selection of drinks.
Some rules
When buying Nord Wind tickets, you need to follow a number of rules. If registration is carried out using a foreign passport, then the Latin spelling of the passenger's personal data should be used.
If the purchase is made according to a civil document, then it is recommended to enter the information in Russian. When communicating with the staff at the check-in desk, a ticket is presented, as well as the passport that was used to issue it.
When purchasing Nord Wind tickets for children, you need to enter the details of the birth certificate. All numbers and letters of the series and document numbers are indicated without spaces.
Purchase
Independent choice of seats on the plane when issuing travel documents is not currently carried out. You can specify the location of the seats on the airline's website 24 hours before the scheduled departure date.
Seat selection service is provided by the check-in counters atairport. The company plans to expand the functionality and provide its passengers with the option of choosing seats at the time of purchasing tickets.
To issue transport documents for a child who flies unaccompanied by adults, you need to personally come to the office. These are the strict rules of Nord Wind Airlines. To pay for tickets on the carrier's website, bank cards issued by the international systems MasterCard, Visa, Maestro, Visa Electron are used. In some cases, verification of the identity of the owner is required.
Tickets for charter flights are not sold at the ticket office of the carrier's official portal. Transport documents are sold by representatives of tour operators and travel agencies. Tickets for charter flights of Nord Wind Airlines indicate the local time in force in the city of departure of the aircraft. Scheduled flight numbers contain three digits. The designation of charter flights consists of four characters.
Personal Information
Clarify information about paid transport documents on the carrier's website. It is not possible to reissue a previously purchased ticket in the name of another passenger. If it is necessary to make changes to the personal information of issued tickets, the company goes to meet its customers. The service is estimated at 1,000 rubles. Similar rules apply to charter flights.
Flight Cancellation
When a flight is canceled, passengers have the right to return or exchange their tickets. To do this, you need to contact the carrier's employees or the consultants of the official website.operator.
According to the information provided by the Nord Wind reference airline, passengers who could not use the operator's services due to illness have the opportunity to return a ticket without pen alty. To do this, you will need to present supporting documents issued by a medical institution.
Children
Strollers are transported in the luggage compartment of the aircraft. They must be handed in immediately before boarding the aircraft.
Persons with disabilities
Disabled vehicles, wheelchairs, crutches and auxiliary orthopedic structures are transported free of charge in the technical department of the aircraft of Nord Wind Airlines. Baggage is subject to special conditions.
Pets
Pets are not allowed on board aircraft unless accompanied by an adult owner. Pets can only be carried on board the aircraft in economy class. They are checked in as hand luggage. Large pets cannot be transported in the hold of the aircraft.
Passengers with the following types of animals and birds are allowed to check-in with Nord Wind Airlines:
- cats;
- dogs;
- canaries;
- wavy parrots.
The combined weight of the pet and its cage must not exceed 8 kg. Passengers carrying representatives of rodents, predators, reptiles, reptiles, amphibians, arthropods are not allowed on board the aircraft. exhaustiveinformation about the rules for transporting animals can be found by calling Nord Wind Airlines.
Musical instruments
Items placed in hard cases and covers are checked into the cargo compartment of the aircraft. Only small musical instruments in soft bags can be carried into the cabin of the aircraft. If the total size of the package exceeds 115 cm, then a separate passenger seat is required to accommodate a guitar or cello.
Norms and tariffs
A passenger who has paid for an economy class ticket has the right to take a bag weighing less than 5 kg into the aircraft cabin. For business clients, this rate is doubled. The total dimensions of the bag must not exceed 115 cm.
Incidents
In April 2013, the crew of an aircraft flying from Sharm el-Sheikh to Kazan noticed rocket explosions. The pilots assume that the shells were fired from the territory of Syria. The crew decided to increase the altitude. The plane took off from 29,000 meters to 36,000. After investigating this incident, Russian aircraft temporarily stopped flying over Syrian territory.
In December 2013, a plane flying from St. Petersburg to Goa made an unscheduled landing at Sheremetyevo. The reason is the partial depressurization of the ship's crew cabin. As a result of the incident, an inspection of the technical condition of the air fleet was carried out.
Passenger reviews
Daily, the airline's planes carry tens of thousands of people. Not all passengers are satisfied with the level of service. According to customers, the operatorsaves literally everything. As a result, the benefit when buying Nord Wind tickets becomes doubtful. No food or hot drinks are provided on board the aircraft if the flight lasts less than 5 hours. Passengers have only water at their disposal. However, flights are often delayed. As a result, travel time increases by an hour or even three. There are precedents for longer flight delays. Planes flying from St. Petersburg to Moscow are five hours late. Passenger reviews about Nord Wind Airlines say that you have to pay extra when checking in online for a flight. There are no vacancies available. The alternative is check-in at the time of boarding.
Passengers often complain about the need to pay extra for hand luggage. Its amount is 2,000 rubles. The allowable weight for bags that are carried into the cabin of the aircraft is greatly underestimated. In the airline "Nord Wind" it is only 5 kg. When choosing charter flights, the company unilaterally changes the category of tickets. Those who choose business fly economy.
The difference in ticket prices will not be returned in full. The surcharge is usually 42,000 rubles. Passengers receive only 18,000. As a result, customers complain to the supervisory services and file claims with the court. Travelers accuse the air carrier of fraud. The website declares information that does not match the information at check-in at the airport.
Sometimes there are not enough seats on the plane. There are cases when 20 people remained at the Simferopol airport. They had to wait for the next flightday. During the flight delay from Heraklion to Moscow, which amounted to 9 hours, passengers were provided only with drinking water and sandwiches. On the plane, they also fed sandwiches. All travelers were hungry. The children were constantly crying.
During the pre-flight screening, airline employees are very rude. They do not explain the baggage rules. They give instructions and do not provide any help. Airplane seats are uncomfortable. The plastic seats are covered with leather. The dimensions of the seat are narrow and small. It is very difficult to fly in such conditions for more than 4 hours. At the same time, the aircraft performs transcontinental flights. Their duration exceeds 10 hours.
Positive
There are much fewer positive reviews about the Nord Wind airline, but they still exist. Passengers from Belgorod thank the crew of the plane heading to Hurghada. There are no complaints about the ship. The salon is clean and tidy. From the outside, the plane also looks great. Inside there are leather seats, a working air conditioning system, whole plastic tables and curtains.
Stewardesses and pilots are polite and considerate. During boarding, passengers are informed about weather conditions. The staff provides comprehensive answers to all questions related to air travel. Flight attendants give out warm and large blankets. Babies are given souvenirs and gifts. The food on board is excellent. The pilots are professional and experienced. Therefore, landings and takeoffs are soft. Does not shake during flight.
The services of the Nord Wind company are chosen by the organizers of transportation of children's groups. For schoolchildren onboard created optimal conditions. Flight attendants are tolerant of the pranks of children. All issues are resolved promptly.
Plus - luggage always arrives on time. Suitcases and bags are not lost.
