How to return an electronic ticket of Russian Railways through the box office or the Internet

2024 Author: Harold Hamphrey | [email protected]. Last modified: 2023-12-17 10:06

Nowadays, a train ticket can be purchased in a couple of clicks, simply by going to the Russian Railways website or the resource of a partner company. But sometimes it happens that the trip at the time chosen during the purchase for some reason becomes impossible. There is only one way out in this case - to return the travel document. If everything is more or less clear with a regular paper form in this regard, then an inexperienced client of Russian Railways may have some difficulties with an electronic ticket. In fact, the return procedure is not particularly difficult in this case either. We will talk further about how to return an electronic ticket for Russian Railways and get the money spent back.

How to issue a ticket

The procedure for buying a ticket via the Internet is extremely simple. It includes several steps:

• First of all, you should go to the website of Russian Railways, register and select the appropriate date and time of the trip from the menu on the left. Next, in the table that appears, you will need to mark the desired train and wagon.
• After that you will be redirected to the filling pagepassport data.
• Then you will be taken to the payment form. Here you will need to indicate the bank card number, the name of its holder and the CVC code (you can see it on the back).

After a while, you will receive an email with a unique code that you need to write down and present at the Russian Railways ticket office (at any convenient time) to receive a paper ticket. For some trains, it is possible to issue not a travel document, but an electronic registration. In this case, you will not need to go to the cashier at all. It will be enough to take a boarding coupon at the nearest Russian Railways terminal. It is presented to the conductor along with the passport.

You can also issue an electronic ticket on the website of the Russian Railways partner company. But in this case, you will have to pay a commission.

Return procedure

As you can see, buying a travel document via the Internet is quite easy. Now let's try to answer the main question of our article and see how to return an electronic ticket from Russian Railways if the trip had to be canceled. The refund procedure includes the following steps:

• On the same site where the purchase was made, on the "My Orders" page, you need to successively click on the "Request ticket status" and "Make a refund" buttons.
• After that, a page with information on the amount to be transferred to your account will open. Below you can find the return conditions.
• You should agree with them by clicking the "Yes" button. This completes the ticketing process. With regard to your purchase fromYou will see the inscription “Status: refund issued” in your account.

It is impossible to return an electronic travel document only if it was issued on a compartment (for all four seats) of a soft car. Cancellations can be made at any time before the train departs from the destination station. After 7-30 calendar days, the money will be returned to the account of the bank through which the payment was made. This will happen automatically. As you can see, the question of how to return an electronic ticket for Russian Railways via the Internet is also not particularly difficult.

Often failed passengers are also interested in the procedure for returning a travel document on other sites. For example, how to return an electronic ticket from Russian Railways to Ozon. The procedure in this case will be the same as when returning on the official website of Russian Railways. To cancel a purchase on this service, you just need to click on the "Return and Exchange" link and follow the instructions.

What to do if paper equivalent has already been received

In this case, it will no longer be possible to return the travel document directly on the Web. You will have to figure out how to hand over an electronic ticket of Russian Railways through the box office. This is actually also easy to do, but the return procedure will take much more time. Arriving at the station, you will need to show the cashier your passport and the electronic order code from the letter. When the ticket is returned to the box office, the money for it will also be returned to the bank account from which the purchase was made.

Howcancel electronic train registration

Thus, we have found out how to return an electronic ticket of Russian Railways at the box office and via the Internet. Now let's see what to do if you have to cancel registration. Passengers who booked a trip in this way should cancel it no later than one hour before the departure of the train. To cancel, you will need to follow the link in the letter that comes to the post office after purchasing the seat. Cancellation can be done in a slightly different way. To do this, you need to issue a ticket at the box office or terminal. In this case, electronic registration will be canceled automatically. Then the ticket is simply returned to the box office in the usual way.

Fees for ticket refunds

So, we figured out how to return an electronic ticket for Russian Railways. The money will be returned to you - albeit not immediately. However, when canceling a trip, among other things, you should be prepared for the fact that the amount received will be several hundred rubles less than the amount paid. Firstly, you will be charged a reclamation fee by Russian Railways (about 100 rubles). Secondly, you will have to pay for the return procedure (around 180 rubles). Of course, you will also be charged a commission by the payment system or bank that you used when making the purchase. If the ticket was issued on the website of the Russian Railways partner company, you will also have to pay a commission fee for using the service. Russian Railways will also withhold the amount of 90 rubles for online returns.

Cost deductionreserved seat

In some cases, the amount lost during the return may be greater. Passenger additionally charged:

• 50% of the cost of the reserved seat (if returned 8-2 hours before the departure of the train);
• 100% if ticket is canceled less than two hours before departure.

The cost of the reserved seat itself can range from 30 to 80% of the price of a travel document. If the client contacts the ticket office 12 hours after the departure of the train from the landing point, the amount for the unused ticket will not be returned to him.

What you should know

If you could not get into the car due to illness or an accident that happened to you, you can try to return the ticket even 12 hours after the departure of the train. However, in this case, you will have to present the relevant supporting documents to the cashier (within five days).

The cost of services must be returned to the passenger who returned the ticket in full (including the cost of bed linen), regardless of the time of contacting the ticket office. The insurance fee is also paid in full.

Return procedure when contacting the cashier

How to return an electronic ticket for Russian Railways, you now know. You can return the money within about a month after the cancellation of the purchase. However, sometimes you have to wait longer for them to be translated. If you go to the ticket office three hours after the departure of the composition from the place of landing, the procedure for the return of money will be slightly different. After contacting the cashier, you will be given a receipt for the cancellation of the transaction. She will needsend by mail to the Russian Railways company, attaching a pre-written claim. In this case, the money will be credited to the bank card within a maximum of six months.

So, we hope that we have answered in sufficient detail the question of how to return an electronic ticket for Russian Railways on the website or at the box office. This procedure, as you can see, is not particularly troublesome. The only inconvenience is that the money is not returned to the bank account immediately.