Aeroflot offices in Moscow: description and activities

2024 Author: Harold Hamphrey | [email protected]. Last modified: 2023-12-17 10:06

Where are Aeroflot offices located in Moscow? What are they? You will find answers to these and other questions in the article. Aeroflot is the largest airline in Russia. Its legal name is Aeroflot Russian Airlines PJSC LLC.

The company operates international flights from the Moscow airport Sheremetyevo. It is one of the oldest airlines in the world, completely state-owned. The history of the company began in 1923. After the collapse of the USSR, half of it was privatized, since the verification stake (51%) is controlled by the state.

Aeroflot

Next, we will look at Aeroflot offices in Moscow, and now we will talk about the company itself. Aeroflot has been a member of the aviation alliance since April 2006. This company, together with its subsidiaries Avrora, Rossiya and Pobeda, forms one of the largest aviation holdings in the Russian Federation, Aeroflot Group.

The holding's net profit in 2013 amounted to 7,334.7 million rubles. During this year, the company itself transported 20.9 million travelers, and taking into account allairlines of the Aeroflot group - 32.3 million. According to the consulting airline Skytrax, in 2014, for the third time, Aeroflot was recognized as the best airline in Eastern Europe.

For the quality of service, according to the consulting airline Skytrax in 2016, in April, the company was awarded four stars, for the first time among Russian airlines.

The CEO is Vitaly Savelyev. Aeroflot is headquartered on the Arbat in Moscow.

Offices

Addresses of Aeroflot offices in Moscow are not known to everyone. They are located in the center of the metropolis (five pieces), as well as in the Sheremetyevo air harbor (three pieces). Offices are located at the following addresses:

• 1st Tverskaya-Yamskaya street, house number 32 (open on Sunday from 9:00 to 20:30 and from Monday to Saturday from 9:00 to 20:30);
• Arbat street, house number 10 (working schedule is identical);
• Koroviy Val street, house number 7, building 1 (the work schedule is the same as for previous offices);
• Petrovka street, house number 20/1 (the work schedule is identical);
• Frunzenskaya embankment, house number 4 (the schedule is identical);
• Sheremetyevo, terminal D, ticket offices are located in the left wing of the terminal on the third floor in the area of domestic flights departure opposite the check-in desks (works around the clock, there are two breaks: from 8:45 to 9:00 and from 19:45 to 20:00);
• Sheremetyevo, terminal E (operates on the same schedule as terminal D);
• Sheremetyevo, terminal F (work schedule is identical to that of terminal D).

In sales officesAeroflot can conclude a luggage and flight insurance contract.

Reviews

Are you going on vacation? Do you need plane tickets? What do people say about Aeroflot offices in Moscow? Many people like their work, but there are also those who are dissatisfied. So, many complain that it is impossible to buy subsidized tickets, that people have to stand in lines for three days. Tourists say they have to watch at night, write down the queue, and the list sometimes reaches a thousand people.

Some people say that Aeroflot has fewer and fewer professionals every year. Those who are well known are preferred. That is why the quality of service and work is lame.

They remember how they once were proud of the airline. They say that today the best workers have gone to other companies for better wages. Often travelers say that the confusion that is going on in the company cannot be stopped.

Headquarters

What is the central office of Aeroflot? Why is he good? It is known that the Minister of Transport of the Russian Federation Igor Levitin and the General Director of Aeroflot OJSC Vitaly Saveliev in 2010, on November 1, opened the central office of private sales of Aeroflot at the address: Arbat street, house number 10.

The new office is convenient for passengers, as it is equipped with self-service kiosks, through which travelers book and redeem tickets, and a spacious operating room with sales offices.

Today there are nine operators serving up to 500 passengers a day, andKiosks are used by up to 150 tourists. Waiting time in line has been reduced to 10-12 minutes.

Differences

Aeroflot's central sales office has the following distinctive prerogatives: convenient location (near the Smolenskaya and Arbatskaya metro stations), the latest software, which provides a specific approach to each traveler. The office also has an electronic queue management system that pushes the limits of options to ensure high quality and efficient customer service. It can also recognize the status of elite travelers who are members of the Aeroflot Bonus project.

The operating room is decorated in accordance with the corporate style of the company. Plasmas with up-to-date data are placed here, there is musical accompaniment. All office workers are professionals, winners and laureates of the "Best in Speci alty" contest.

An undoubted advantage of the central office is the location of Aeroflot Bonus project agents who can answer all questions of program participants.

Representatives of Aeroflot Bonus are open from Monday to Saturday from 9:00 to 20:00 and on Sunday from 9:00 to 16:00. Lunch break: 13:00 to 13:30.

Aeroflot office complex

So, you already know where the Aeroflot offices are located in Moscow. And what is the office complex of the company located at the address Mezhdunarodnoe shosse, Melkisarovo village, Northern Administrative Okrug of Moscow?

This office complex is located twosix-story buildings, which are placed along the highway parallel to each other.

On the ground floor of the complex there are security, meeting rooms, workshops and a pre-control zone. On the upper floors there are working premises of the company's branches, between which there are passages leading to halls with buffets. Administration offices are located on the fifth and sixth floors. On the roof of the building, an operated green roof is organized. The building has meeting rooms and a two-height universal hall for 250 seats.