Pegasus Fly offers comfortable flights at relatively low prices. Is it worth it to use her services? What do real passengers say about this carrier? What you need to know in order not to be disappointed in the trip? We will talk about this in this article.
Reviews
What do passengers say about Pegasus Fly? Reviews show that, in general, passengers are satisfied with the level of service, the condition of the aircraft and the interaction with the staff. Some, however, are indignant about delayed flights, the inability to return a ticket, incorrect payment, the need to pay extra for luggage. An explanation of these nuances of the functioning of the airline will be given later in the article.
About company
The airline in question was founded over twenty years ago. For more than three years, this carrier has been operating regular international flights.
Today's expansion of the route network is aimed at the Far East and the Republic of Crimea. Regulardomestic flights are carried out in the following directions: Moscow - Magadan, Khabarovsk, Blagoveshchensk; Ufa, Krasnoyarsk, Kemerovo, Novosibirsk, Yekaterinburg, Samara, Irkutsk, Kazan, Nizhnevartovsk, Perm - Sochi, Simferopol.
International charter flights to the Mediterranean, North Africa and Asia-Pacific.
Airline fleet
What aircraft does the airline in question use? The fleet has three Boeing 737-800s and five Boeing 767-300s. Pegasus Fly takes great care of the good technical condition of its aircraft and their absolute safety. Before each flight, all aircraft are thoroughly checked. It is important for an airline that its passengers feel comfortable on board. Reviews indicate that the planes seem reliable and comfortable.
How to buy a ticket
First you need to choose the appropriate flight option. You must fill out a search form. It is important to correctly indicate the airport of departure and the desired direction, the type of flight (one way; round trip; complex flight, which can include up to eight separate segments), the number of passengers and their age; desired class of service; exact or approximate travel dates. From the results obtained, you should choose the most suitable one. In order to place an order, you will need to enter the personal information of passengers. These fields must be filled in correctly, as it will not be possible to change the names and details of customers after booking. After the successful completion of the transaction, you will receive a letter to your email address, which will contain all the data about the flight and passengers. It is important to carefully read the rules of a particular fare in advance, as the conditions for flying and exchanging or refunding tickets vary depending on the fare.
Payment Methods
How can I pay for tickets purchased from Pegasus Fly? Reviews report that the variety of methods available makes the procedure incredibly easy.
So, you can pay for the order with Visa or MasterCard bank cards issued by any bank of the Russian Federation. If a future passenger wishes to make a transaction using a card that was issued in any other country, please contact the airline administration.
What is required for the payment of a ticket for Pegasus Fly flights to be successful? There must be sufficient funds on the card; its validity period is valid; payment details must be entered correctly; per day you can make purchases from one card for no more than two hundred thousand rubles; the "Pop-ups" feature in the browser you are using must be unblocked.
Mistakes customers often make when booking
Sometimes there are difficulties with booking Pegasus Fly tickets. The airline has analyzed the main mistakes of customers and makes certain recommendations on how toavoid.
It is important to check the correctness of the entered personal data, departure dates and route. It is necessary to indicate on the ticket the first name, and then the last name (not in reverse order!), the age of a certain passenger, as well as the number of the document that will be used as an identity card.
It is not possible to reissue your travel document to someone else.
Voluntary ticket refund
How can I return a Pegasus Fly ticket? In the case of a voluntary return, the situation is as follows. The service fee is non-refundable. The refund process itself will take from two to four weeks (it depends on the mechanism of the payment system).
Some special fare tickets are non-refundable. Among them are the following: with codes WEB, WEBRT, XPROMO, XPROMORT, OSALE, OSALERT, VECHO, TGOLF, QALFA, HOW, SOW, NOW, MOW, LOW, KOW.
It is important to familiarize yourself in advance with the possibilities of returning the spent active funds under the terms of the selected tariff.
Forced ticket refund
What return cases does Pegasus Fly consider involuntary? Reviews report that many cases fall into this category. This allows customers to freely return the money spent in the situations described. Among them: changes in the flight schedule (cancellation or delay); the flight was not carried out according to the schedule; the airline changed the route followed by Pegasus Fly aircraft; sudden illness of the passenger himself or a close member of his family, as well as the death of the latter; the airline did not providethe client the opportunity to fly on the selected flight; the airline did not serve the passenger according to the class that was paid; the aircraft was returned to the airport from which it departed; a passenger missed his flight due to a long screening process.
How to confirm that the reason for the return is medical? To return Pegasus Fly tickets for this kind of reason, you must submit one of the following documents: a certificate of incapacity for work (copy), an extract from the epicrisis of the hospital, a certificate from any medical institution, an extract from the medical history, an extract from the ambulance call log, a certificate from airport first aid station (originals).
Free Baggage Allowance
Free luggage carried by Pegasus Fly has certain limits. So, for adult passengers and children from two years old, such a norm (excluding hand luggage) is thirty kilograms for business class and twenty kilograms for economy class. For some flights, these standards do not apply (relevant for a number of regular flights). Children under two years of age who do not occupy a separate seat in the cabin can carry no more than ten kilograms of baggage.
The specified norms do not apply in the following cases: when transporting pets; if the volume of transported exceeds two hundred and three cubic centimeters; if the mass carried exceeds thirty-two kilograms (heavy baggage rules apply).
One passenger is not allowed to carry more than fifty kilogramsof things. After the baggage is accepted by the airline, it is she who is responsible for its safety and integrity. Items must be transported on the same plane as the owner.
Hand luggage refers to things that a passenger can take with him to the cabin when flying. There is no additional charge for their transportation. The carry-on baggage allowance is five kilograms for economy class passengers and ten kilograms for business class passengers. It is placed under the passenger seat, and only light things can be placed above it. Hand luggage may include: a bouquet of flowers, an umbrella, a mobile phone, outerwear, a video camera and a camera, a folder for documents, a laptop, a handbag or men's briefcase, baby food (only the amount needed for the duration of the flight), crutches, a cane, a suit in a cover, printed publications, a wheelchair (only folding), a pram or a cradle (if a child under two years old is transported). It is not the Pegasus Fly (airline) that is responsible for the safety of hand luggage, but the passenger himself. He is obliged to take things from the cabin with him when leaving the plane.
Competitors
The main rivals of the company in question in the fight for passengers are the main air carriers of Russia. Among them are Aeroflot, UTair and Ural Airlines. Reviews about these airlines show that cost is often the decisive argument when choosing a client. Pegasus Fly strives to haveadvantage in this regard as well.
Cheap and comfortable flight - this is what Pegasus Fly offers its customers. Reviews about her are mostly good. To avoid negative emotions during the flight and preparation for it, it is better to arm yourself with the information contained in this article in advance. So you will be ready to cooperate with the carrier, taking into account all the rules set by him.
Choose the best! May all your travels be only pleasant!
