Russian airline NordStar Airlines: fleet, office, reviews

2024 Author: Harold Hamphrey | [email protected]. Last modified: 2023-12-17 10:06

The former name of the NordStar company is Taimyr. The main goal with which the new air operator was created was to organize passenger transportation in the Krasnoyarsk Territory. The potential customers of the airline were supposed to be residents of Norilsk and settlements concentrated in the north of the region.

General information

At the moment, the flight map has increased significantly. The home port of NordStar Airlines is Domodedovo. The second location of the operator is the air gate located in Krasnoyarsk. The company is regularly included in the list of the twenty largest air carriers in Russia.

The volume of passenger flow served by the operator is 1,000,000. NordStar operates international and local flights.

Historical background

NordStar was founded in 2008. The first flight was performed by NordStar employees on June 17, 2009. The ship followed from Moscow to Norilsk. In 2016, a comprehensive reorganization of the operator took place. The carrier belongs to the Norilsk Nickel concern.

Geography

Today, the company's aircraft land on the runways of a large number of international airports:

• Anapa.
• Astana.
• Barnaul.
• Chita.
• Bangkok.
• Dubai.
• Hurghada.
• Mineralnye Vody.
• Podgorica.
• Corfu.
• Heraklion.
• Khabarovsk.
• Krasnoyarsk.
• Norilsk.
• Moscow.
• St. Petersburg.
• Beijing.
• Ulan-Ude.
• Rostov-on-Don.
• Tour.
• Samara.
• Tivat.
• Sochi.

The total number of served destinations exceeds 50. The company's partners are C7 Airlines, UTair.

Technical Park

The lion's share of the company's aircraft is represented by Boeing models and ATP turboprops. All medium haul vessels are subject to regular maintenance. The mechanics of the air operator of NordStar Airlines strictly follow the recommendations of the manufacturers. The aircraft seats and equipment are in excellent condition.

The number of seats in the Asia-Pacific region is 46. The number of seats in Boeings ranges from 148 to 172. Three aircraft are reserved for servicing the Winter Games of the World Universiade, which will be held in 2019.

Fares

From time to time the company sells tickets at special prices. There are offers in one direction, as well as there and back. In addition to the cost of tickets, passengers need to pay all kinds of fees and commissions. Buy tickets forlow prices can only be on the official website of NordStar Airlines. They are usually limited in number.

Service

During the flight, passengers are offered full meals. Flight attendants deliver tea, coffee, mineral water. A day before the scheduled departure date, dishes from the children's menu can be purchased. This option is paid. According to the internal rules of NordStar Airlines, passengers with hand luggage, the weight of which does not exceed 5 kg, are allowed on board the aircraft. The luggage compartment accepts bags weighing up to 20 kg.

If necessary, the operator's representatives take responsibility for the transportation of minors over 5 but under 12.

Business

Passengers who have paid for award tickets are placed in the nose of the aircraft. According to reviews of NordStar Airlines, in business class the distance between the rows of seats is much greater than in the rest of the cabin. There are pads under the feet. During the flight, passengers are given an amenity kit. It includes the latest press, hygiene products, headphones. Flight attendants offer warm blankets and soft pillows. Meals are served on porcelain plates. Drinks are poured into glass cups.

Bonuses

Clients who often use the services of NordStar Airlines are members of the bonus program. Reward points are cumulative. They can be used to buy tickets and pay for additional options. There are special opportunities for corporate clients:

• increasedbaggage allowance;
• personal reservation;
• priority seat selection;
• upgrade service category;
• additional service on earth.

Contacts

The head office is located in Moscow, on Staropetrovsky proezd. Its employees issue tickets for regular flights. They serve special categories of passengers. Sell tickets to accompanying persons with disabilities. Arrange transportation for groups, including schoolchildren. They provide a wide range of additional services. Recover lost shipping documents.

Interesting facts

On board the plane flying from Krasnodar to Norilsk, a boy was born, who was named Arseniy. Births were taken by flight attendants. The birth of the baby took place at an altitude of 10,000 meters.

Regalia

Since 2011, NordStar flight attendants, crew and fleet have been regularly awarded national awards. The skill and professionalism of the company's employees receive high marks. NordStar Airlines is considered the most punctual.

Online

You can buy tickets not only at the box office and from partners of the air carrier, but also on the official website of the company. It is allowed to pay for transport documents with bank cards issued by MasterCard and Visa international systems. The Svyaznoy and Euroset mobile phone shops offer to deposit money into the account.

NordStar tickets for military requirements are on saleonly in company offices. It will not be possible to issue such a transport document on the carrier's website. Representatives of legal entities have the opportunity to buy tickets through non-cash bank transfers.

Hand luggage

Small bags weighing less than 5 kg are allowed on the plane. Plus, passengers are allowed to take the following items into the aircraft cabin:

• goods that were purchased in Duty Free stores;
• wheelchairs, orthotics and assistive devices needed by people with disabilities;
• compact stroller or carrycot;
• food for young children;
• suit packed in a bag;
• jackets, coats, hats, raincoats and other items of outerwear;
• flower bouquets.

If the weight and dimensions of folding vehicles exceed the norms established by the company, then "canes" and "transformers" are placed in the luggage compartment. There is no charge for this service. The stroller must be weighed before check-in for a NordStar Airlines flight.

Special occasions

Women who are at a gestational age that does not exceed 35 weeks are allowed to enter the cabin. To obtain a landing permit, a medical certificate issued and certified by a medical institution is required. If there is no such conclusion, then pregnant women are sent to the airline's examination room.

Pets

In reviews of NordStar Airlinesit is said that there are no problems with the transportation of animals on the operator's aircraft. Pets in cages are allowed in the salon. The combined weight of the carrier and the pet must not exceed 8 kg. The passenger must present a veterinary passport and other documents confirming the he alth of the animal.

If the dog weighs more than 8 kg, then it is placed in the luggage compartment. The pet's cage should be spacious. Its bottom must be covered with absorbent material. If cages with large birds are checked into luggage, then the birds are covered with opaque covers.

Ticket sale

Purchase transport documents for charter flights at the NordStar Airlines office and on the official website of the airline. Tickets are sold only for regular flights. When paying for the fare of several passengers in one order, no more than 9 transport documents can be issued.

Register

You can choose a seat in advance for only 300 rubles. This is the minimum cost of the service. You can print your boarding pass before boarding the plane by contacting the information service of the company. A number of categories of passengers are not allowed to check-in online for a flight:

• foreigners going to Norilsk;
• persons with disabilities;
• clients who transport animals;
• travelers who have paid for extra seats in the cabin.

It is possible to restore a lost boarding pass at the NordStar office in Moscow. This service is chargeable.

Transfer

Quickly and comfortably get tothe airport from which the departure is carried out, offer the services of "AiWay" and "Aeroexpress". Tickets are valid for three days. You cannot return them to the cashier and receive money for them. Seats are not indicated on the tickets. Passengers occupy empty seats in the train cabin.

Special Offers

Currently there are a number of promotions and favorable rates:

• "CSKA Winter Games".
• "Raffle ticket from Khatanga to Krasnoyarsk".
• "Free air travel for guests of the Zapolyarye sanatorium."

Insurance

NordStar Airlines is actively cooperating with AlfaStrakhovanie OJSC. All passengers are provided with the service of issuing a policy, which is valid during the flight. Insurance policies are printed by customers themselves.

The amount of coverage is 400,000 rubles. For a flight delay, passengers are refunded up to 6,000 rubles. The cost of the policy is 250 rubles.

Reviews

Many travelers complain that the airline is not fulfilling its obligations. The operator's employees are negligent in servicing passengers. Flights are often delayed. Notifications arrive late. There are surcharges that are not told to customers when buying tickets, but are reported at the time of check-in.

Tourists spoil bags and suitcases. No money is returned for damaged property. Representatives of the airline do not comment on such situations and do not answer questions from affected customers. Many complaints relate to the quality of the food served on board the aircraft. Juices run out very quickly. Their selection is quitescarce. Most often they pour tomato and apple.

No souvenirs for children. Toddlers are not even treated to sweets, as is customary on planes of other air carriers. A plus point is the varied menu. The flight attendants are smiling and friendly. Being able to take a stroller with you is an obvious plus. Not all airlines cater to young parents traveling with babies.