Utair airline reviews

2024 Author: Harold Hamphrey | [email protected]. Last modified: 2023-12-17 10:06

Utair is a major transport company providing passenger and cargo transportation services by aircraft and performing helicopter operations. Utair, according to reviews, is the number one helicopter operator in our country, the leader of the global helicopter market in terms of the size of its fleet. Utair has over 300 helicopters in service.

Modern company Utair

Utair's aviation activities began more than half a century ago, in 1967. Work began with the creation of the Civil Aviation Administration in the city of Tyumen. Judging by the positive reviews, Utair has been successfully participating in the development of fields for many years. During this period of activity, the transport company has accumulated fundamental experience.

Last year, the Utair group celebrated its anniversary and rebranded. Today, Utair boasts a huge fleet of sixty-five aircraft.

Utair, according to reviews, is one of the largest operators of the helicopter market in the world. Aviation head officeThe company is located in Tyumen.

Utair's personal tragedy

Six years ago, in the spring of 2012, a Utair plane flying from Tyumen to Surgut crashed. According to the Ministry of Emergency Situations, thirty-one people died, twelve people were injured. According to the feedback from Utair employees, all the company's aircraft are technically sound, so they exclude the version of a technical malfunction. Law enforcement agencies considered three versions of the causes of the disaster: incorrect piloting, aircraft malfunction, and an error in the work of ground services.

Over the past few years, other incidents have occurred with Utair aircraft, according to reviews and official data:

• In the winter of 2011, a Mi-26 helicopter made an emergency landing near the Taylakovo KhMAO. The helicopter was on fire. One crew member was killed. Five people were sent to the hospital.
• In the summer of 2011, the Mi-8 helicopter made a hard landing almost two hundred kilometers from the city of Kirensk. There were sixteen people on board, including the crew. When disembarking passengers, the helicopter partially fell into the ground. Two people have died. Three people were injured.
• In the summer of 2008, a Mi-8 helicopter crashed. On board the aircraft were thirteen passengers - employees of Service Drilling Company LLC, and three crew members. The fall killed nine people.
• In the winter of 2007, a Mi-8 helicopter crashed in the Republic of the Congo. As a result of the fall, one crew member was killed, the other crew members and passengers received injuries consistent withlife.
• In the spring of 2007, a Tu-134 plane crashed while flying from Surgut to Belgorod with a stopover in Samara. When landing at the airport of the city of Samara, the plane hit the ground. Six people died and twenty-seven were hospitalized.

Activities

The main activities of the company are:

• Training of aviation personnel.
• Helicopter work.
• Trucking.
• Maintenance of aviation and helicopter equipment.
• Charter programs.

Work at Utair

The company has been operating in aviation for more than half a century, and according to employees, Utair is a reliable employer and carrier. In 2017, the company carried over 7 million passengers.

Any employee can leave feedback about Utair, its activities, flights on its website. The carrier's CEO gives a guarantee that none of the employees of his team will be prosecuted for reasoned judgments, because the main motto of the company is: "Flight safety: there are no trifles."

Unique rates

Utair ranks fourth in our country in terms of the number of passengers carried. The company was largely able to achieve such indicators thanks to continuous development and improvement, in particular in the field of offering new tariffs and services. So, for example, the company has come up with cheap baggageless fares (you can carry onlycarry-on baggage weighing up to ten kilograms).

Carrier Utair relatively recently developed and offered a new unique fare. According to passenger reviews, the "Open Utair" fare has one significant limitation. Tickets under this offer can be purchased at a fifty percent discount on certain dates, but without the exact time of departure. The specific departure time of the client is communicated only on the eve of the flight via a message to the phone or by e-mail.

Trial destinations will be flights from Moscow to Tyumen and Rostov-on-Don.

Pros of Utair

Utair passengers leave both positive and negative reviews.

The positives are:

• The carrier flies to remote cities of the North (for example, Noyabrsk). Residents of northern settlements and cities almost always leave positive feedback about Utair.
• Professional work of pilots. Soft take off and soft landing.
• Good service on board aircraft. Reviews of Utair flight attendants note their professionalism, attentiveness and sincere interest in solving passengers' problems.
• There are two clean bathrooms on planes.
• In aircraft cabins, the air conditioning system is working to create a favorable climate on board.
• At the request of customers, they are given blankets and pillows. The number of blankets is calculated for all passengers.
• In the cabin, each passenger has a couple of corporate magazines to read. Utair print media offer food, drinks,cosmetics and toys, although overpriced. For example, you can buy a Kids box for two hundred rubles, although the real value of the contents of the box is no more than one hundred rubles.
• If passengers are traveling with children, they will be offered coloring books and crayons.
• On the individual panels at the top are buttons for adjusting individual light and airflow. All panels are technically sound.
• You can carry hand luggage on planes.
• Low airfares compared to other carriers.
• If meals are not included in the airfare, it can be ordered separately. Drinks and water are offered free of charge.
• If Utair passengers, due to circumstances beyond their control, are late for the next connecting flight of the company, Utair automatically reserves seats for these people on the next possible flight and organizes their meals and accommodation while waiting to board the aircraft. By providing such a service, the company deserves the most positive feedback about Utair. Organized meals and accommodations include free hotel accommodation, three meals a day, and transfers to and from the hotel to the airport.

So, summing up the description of the advantages of Utair, it is worth noting that the main advantage of this carrier is an individual approach to solving the problems of its customers. In particular, the organization of accommodation and meals for passengers who are late for a flight due to reasons beyond their control.

Cons of Utair

To negativemoments include:

• The carrier's fleet has not been fully updated. There are very old planes with very dirty cabins, seats and toilets.
• Technical failures when buying tickets in the Utair app. Passenger reviews indicate failures in issuing tickets, the need to repeatedly enter personal data.
• When purchasing cheap tickets, no refunds are provided. There is no notification of passengers about non-refundable tickets when ordering them.

It is worth noting that the ratio of pluses and minuses in the work of the airline, according to passengers about Utair, is fifty to fifty percent. Negative reviews, as a rule, are written more often due to the mentality of the Russian people. If the service is good, then it should be so, if it is bad, then you need to write about it and tell everyone.

Rest in Russia

Before, the thought that they would go to the south in the summer would put a smile on the faces of the citizens of our country, which immediately made their souls warmer. Times are returning. The city of Sochi after the Olympics in 2014 finally turned into a year-round resort. In winter and early spring people come here to ski, in summer to relax on the sea coast. In addition, the city has become a center of domestic tourism and business, so many citizens fly to Sochi for short business negotiations.

Reviews about Utair as a carrier to the south of Russia are as follows:

• Flights can be easily bought on the company's website, although be aware that there are failures when buying tickets in the applicationUtair.
• Tyumen airline Utair has a bonus system for regular customers.
• Huge selection of flights.
• Quick registration. Departure without delay, strictly on schedule. Utair has a system of self-check-in at the airport for a flight. This is very convenient if there is a long queue at the check-in counters at that moment, but you don’t want to stand (for example, if you have small children with you).
• The planes are mostly clean and new. In business class, the passenger will be able to relax and stretch their legs, in economy class everything is much more modest and cramped.
• Availability of cheap fares, including a fare without luggage (you can carry only hand luggage weighing up to ten kilograms). The cost of tickets from the capital to Sochi in the spring is about two thousand rubles at this rate, which is very acceptable at the height of the tourist season. A passenger can pay for baggage in the amount of two thousand rubles additionally and carry up to twenty-three kilograms of baggage, of course, taking into account the baggage allowance in centimeters.
• Drinking water is offered free of charge on board the aircraft. This is important, especially for people with small children. Meals, depending on the fare, are included or not included in the cost of the flight. On domestic flights, as a rule, meals are one-time meals, since the flight time is less than three hours. On flights lasting more than three hours, two meals a day. First meal: hot dish with garnish, pickles, biscuit. Second meal: light snack of salad and bun.
• The professionalism of the pilots is on top. Takeoff and landing are soft.
• Flight attendantspolite and attentive. They are able to find an approach to any client: a small capricious child or a nervous adult man. There is one minus, stewards and stewardesses do not collect garbage during the flight, although many customers buy water, chocolates and after drinking they do not know where to throw candy wrappers, papers and empty bottles.
• At the request of customers are given soft warm blankets and pillows. According to Utair passengers, the number of blankets is enough for all lovers of warmth and comfort.

Flight to China

Hainan Island is a southern province of China. It is famous for its mild climate, more than twenty kilometers of sea coasts and mountainous areas with many forests. Whatever the purpose of the trip to this island, every tourist will find something to do here: monkey islands, Nanshan temple, ethnic park. Reviews about Utair as an international carrier to China, to Hainan Island, are as follows:

• Flight on Boeing 767. Not new, but very solid, technically sound, clean aircraft.
• Utair has a bonus system for regular customers.
• Departure of the plane of the Tyumen carrier without delay, strictly on schedule.
• Professionalism of high-level pilots. Takeoff and landing are safe.
• Flight attendants are polite and attentive. They are ready to solve any passenger problem (bring water, medicine, a blanket or pillow, help calm a child or a violent neighbor, help deal with seat belts).
• Flight attendants always give a pre-flight briefing.
• Two meals a day. First meal: hot dish with garnish, pickles, chocolate biscuit. The second meal: a light snack of salad and buns. There are paid drinks and food. The cost of a bottle of Coca-Cola is about one hundred and fifty rubles, which is quite expensive, but there is not much choice in the sky.
• Passengers are provided with blankets and pillows upon request. According to Utair passengers, their number is enough for everyone.

It is worth noting that there are much more pluses than minuses in the work of the airline. Negative reviews are related to the presence in the fleet of old aircraft with narrow aisles and small distances between seats. Let's agree, old planes are very inconvenient, the Tyumen carrier Utair regularly upgrades its aircraft, but it is very difficult to upgrade the entire fleet in a short period of time. The airline has many Boeings, and even in addition to the series, they have names. The company boasts quality service during the flight, professional work of pilots and flight attendants.

Total

Tyumen air carrier Utair has established itself as a reliable carrier of passengers and cargo for half a century of its aviation activity. Air crashes that occurred with the company's aircraft, the management of Utair has always perceived as personal tragedies and was responsible for them, taking care of the victims and the families of the dead people.

Today the Tyumen company can offer itscustomers with unique special rates, quality service on board aircraft, professional work of pilots and flight attendants, thus deserving positive feedback about Utair Aviation.