Metrojet ("Metrojet") is the airline Kolavia ("Kogalym Avia"), which was renamed in 2012. It was created in 1993 for charter and interregional flights.
All previous years, the corporation has been actively developing, and its services have been used by millions of passengers who have left positive feedback about the Metrojet airline. The flights were mainly carried out for tourist purposes and for business. The company is always open to innovation and new customers.
And now we will discuss the corporation in detail, but we can immediately tell you that Metrojet proudly accepts both positive and negative reviews, of which there are fewer and fewer every year!
History of the creation of the airline
Since its founding, the airline began to carry out regular and charter flights from the cities of Surgut and Nizhnevartovsk to all parts of Russia. The main flight went to the capital, in addition, to large settlements of the Russian Federation and the former CIS. For example, cities such as St. Petersburg, Volgograd, Rostov-on-Don, Baku, Sochi and Simferopol.
The company's air fleet included two Tu-134 and Tu-154 aircraft, but helicopter flights were also possible within the city of Surgut. The administration of the company cooperated with other airlines. Since 2009, 2 more Airbus A320 aircraft have been added to their possessions. And since 2011, the Tupolev aircraft made its last flight, and from that time to this day the airline operates on Airbus A320 and Airbus A321 aircraft.
On May 1, 2012, the airline was successfully renamed from Kolavia (Kogalym Avia) to Metrojet (Metrojet). Today, Metrojet is an airline that owns two Airbus A320s and seven Airbus A321s. They make flights for the leading tour operators of the Russian Federation.
Development and future plans
Metrojet had employment relationships with many investors, at one time it cooperated with TUI, but at the moment it is part of the international travel holding TH&C, which has become a new step in the formation of the airline.
Metrojet (the airline whose photo is presented in this article) is going to buy new aircraft in the near future, and in addition, expand the boundaries of flights. With the expansion of routes, more extensive sale of air tickets is also planned, also through the Internet site, which will be very convenient later.
Now there is an official website of the company, where you can view allcorporate information.
Goal and priorities of the airline
The airline is working hard to improve competitiveness in the Russian Federation and the former CIS countries in order to take a leading position in the choice of carrier by tour operators.
Metrojet is doing everything necessary for maximum flight safety and providing the highest quality services. And this is supported by highly qualified and constantly trained staff. The main goal is to become an impeccable example for other companies, so that Metrojet could improve its reviews of 2015 in the near future and receive only positive emotions from customers. Of course, you will not be good for everyone, but Metrojet is on the way to its goal!
Customer Security Policy
All the work of the airline is aimed at the comfort and safety of flights. Management does not get tired of holding meetings and conferences among employees about their performance and improving the quality of work. The company complies with all norms and laws prescribed in international law and, of course, Russian law.
It provides minimal risk in air travel by assessing all possible threats, providing the maximum level of communication, technical security and the necessary resources for this.
The work of the company for the client
At this stage, the task of management is to make Metrojet flights safer and cheaper. Metrojet plans to demonstrate to itscustomers with better flights and services, which, of course, is already a big plus.
The management of the corporation cares about each of its clients, considering reviews, Metrojet makes every effort to improve its work. So, some write that they constantly use the services of this company and are not going to change anything. Unfortunately, among the people who used the services of this agency, there are also dissatisfied individuals. Most of this dissatisfaction is due to flight delays or individual cases of poor quality service.
There is not a single product in the world that everyone would like or vice versa. And Metrojet is an airline that is no exception. Management reacts with lightning speed to customer complaints, correcting errors and shortcomings. Staff are regularly briefed on this topic. The company is dedicated to the satisfaction of every customer!
Employee Safety and He alth Policy
Metrojet Airlines is working to reduce the negative impact on nature and the environment. And also tries to protect not only its customers, but also working staff. The company's responsibilities include: observing the labor safety rules of employees, instructing them on labor protection, bringing to the least possible inconvenience during the flight and the work schedule of flight attendants, regular medical examinations, training and recertification of airline employees.
Metrojet (airline) flight attendant reviewstakes into account and tries to make their work highly paid and prestigious. There is not a single employee who is dissatisfied with their work in this airline, and, according to the workers, the management always makes concessions, the schedule is loyal and salary is always paid on time.
Book flights
To improve the service, Metrojet airline systematized the reviews of 2015 and came to the conclusion that many customers are wondering where and how to book air tickets. First of all, they can be ordered online on the company's website or by phone on the same website.
Metrojet's main airport is Domodedovo in the Russian capital. And basically, the order of air flights is made through tour operators, since the main flights take place in Egypt or other tourist countries. It is also possible to book air tickets or buy them at the company's branches.
Service Standards
Most of Metrojet's passengers are satisfied with the service standards. They say that the company provided both comfortable flights and budget ones. Metrojet always takes feedback into account, so it never stops improving.
Thus, the corporation offers two types of flights: economy and business class. When choosing the appropriate class, the client receives high-quality service and, if desired, additional services. When flying in economy class, the passenger is provided with the classic services of the airline. But some clients, having tried bothflight, noted that the flight staff was professional, regardless of the class or high cost of the flight. And this is the highest indicator of the quality of the company's services!
Quality of Service
Metrojet Airlines does everything for passenger comfort and quality service. She is always looking for ways to improve herself, is passenger-oriented and places great emphasis on flight safety.
Personnel are selected according to the strictest criteria with the best qualifications. The company uses advanced technologies. Metrojet Airlines maintains a database of regular customers, for whom it is responsible and socially responsible. They are constantly improving the productivity and efficiency of the company.
All this was noted by Metrojet's customers, which does not allow it to stand still in development or fall in the eyes of passengers. In response to positive reviews, the Metrojet airline works around the clock tirelessly!
Additional services
Most of the passengers were satisfied with the extra service provided by the company. Now employees of the corporation can provide goods from Duty Free directly on board to the client. It is enough to place an order on the corresponding website and provide the order number to the employee of the company. Passengers find many advantages in this, namely: no need to stand in line at the box office and no need to carry grocery bags yourself.
By the way, the most important thing is that you can refuse an order if it is no longer needed, in whole or in part, and, of courseOn the other hand, Duty Free at the Metrojet airline has a wide range, which cannot but please customers!
The company cares about its passengers and therefore provides a 5% discount when buying goods on board, and you can pay in any currency convenient for the client.
Metrojet Airlines works to guarantee the quality of its services, provides safety and quality of flights, where only professionals and amateurs work, and everything in order to leave only good impressions for its customers.
According to flight attendants, they do everything possible for the convenience and quality of flights. And the result of the excellent work of the Metrojet company is the numerous positive feedback from passengers, which are paid attention to by thousands of other people, thanks to which the corporation is getting better and better every year!
We hope that in this article you have found all the information you need, because we discussed in detail such a corporation as the Metrojet airline, passenger reviews about it, its advantages and main services. Good luck!
