With the fact that the life of a modern person has accelerated as much as possible, the demand for air travel has increased significantly. Neither business people nor those who fly on vacation are embarrassed by ticket prices, since the expression: "Time is money" is more relevant today than ever.
Red Wings, whose review confirms that flying with its aircraft can save both time and money, helps travelers overcome any distance.
Company History
Founded in 1999, this airline was completely reorganized in 2007 due to its rapid growth. Due to the expansion of both the aircraft fleet and the airspace covered, there have been changes in personnel and improvements in the condition of the aircraft since its sale in 2013
From now on, Red Wings employees are constantly improving the quality of service, and the owners make sure that all aircraft are in demand and in proper condition to ensure flight safety. There are also plans to increase the air fleet by 10 or more aircraft. It is an airline thatoperates exclusively domestic aircraft.
The base of the company is located in Domodedovo. Red Wings operates charter and regular flights both domestically and to popular resorts in Egypt, Turkey, Bulgaria, Italy and Spain. A distinctive feature of this company is the ability to order tickets with a significant discount or without additional extra charges and fees.
This is especially convenient when it comes to business trips within the country. Regular flights are made to cities such as Kemerovo, Ulyanovsk, Nizhnevartovsk, Simferopol, Volgograd, Naberezhnye Chelny, Perm, Surgut, Ufa, Omsk, Chelyabinsk and Khanty-Mansiysk.
In 2008, Red Wings (the airline) joined the Russian Flight Association and was even nominated and awarded the Wings of Russia award. Among the charter Russian airlines, it takes an honorable 3rd place and is going to improve this result.
Company fleet
Today, this company has 13 liners in its "arsenal", the "youngest" of which is 3.5 years old, and the "oldest" one is a little over 15 years old.
After the plane crash in 2012, all Red Wings aircraft (the company's review confirms this) were tested and re-equipped, all identified problems were eliminated, and the company's management was completely replaced. This allowed the license to be re-licensed after it was suspended due to the tragedy.
Since 2013, Tu-204 aircraft have been carrying passengers, providing only economy class. Who does not like this levelflight and service, can purchase tickets for the "Su SuperJet 100", which offers a level of "business" class.
Initially, the company "Red Wings" began to position itself as a company that uses only Russian-made aircraft. In its fleet, most of the vehicles are Tu-204 and only 4 "Dry SuperJet100". The management plans to continue to purchase economy-class aircraft. This is due to the fact that most of the customers prefer to purchase cheaper tickets, not claiming expensive drinks and "snacks" during the flight.
Sometimes customers who fly regularly complain about the Red Wings. Passenger feedback suggests that flights are often delayed indefinitely. This fact is indeed present in the "biography" of the company, but it should be noted that often delays are associated with a thorough safety check of the flight and the work of technicians who inspect the aircraft before departure.
If even the slightest violations are found that could affect safety during the flight, the aircraft is removed from the line until the problems are completely fixed. Replacing one airliner with another also requires some time, which frustrated passengers do not take into account, leaving complaints about the quality of the company's work. Thus, the entire Red Wings fleet is checked before the liner is brought to the runway.
Tu-204
For the first time, the need to replace old Soviet passenger aircraft with modern airliners was decided in the Tupolev Design Bureau in 1982. Not only took part in the developmentemployees of the design office, but also specialists from leading Western companies with extensive experience in projects of this magnitude.
The first flight of the new Tu-204 ("Red Wings" uses this particular model for their transportation) was made in 1989. After it, all systems were taken into account and finalized, especially digital ones, which are responsible for the quality of the devices.
In 1994, the Tu-204 was certified, its mass production began. This type of aircraft began to perform regular flights in 1996. To this day, not only this series, but also its modifications with engines produced at foreign aircraft factories are produced.
Many domestic airlines prefer to use the Tu-204 for distances up to 7000 km. The Red Wings are no exception. In its cabin - 210 passenger seats, arranged in a 3 + 3 system. At the same time, there is enough space both for passage and between rows of seats.
The cabin has high-quality ventilation, comfortable soft seats, which makes this airliner competitive with aircraft of such modifications as Boeing 757-200, Airbus A32 and Boeing 737-900.
As noted by passengers flying this airliner, it has an imperceptible takeoff and a soft landing.
Dry SuperJet 100
For domestic short air routes, Red Wings (airline) uses the Su SuperJet 100 liner, developed by Sukhov Design Bureau in 2003. It replaced obsolete Soviet models such as the Yak-42 and Tu-154.
Russianengineers were consulted by representatives of Boeing and Snekma (the French leader in the production of aircraft engines). Thanks to their joint work, the new Su SuperJet 100 made its first flight already in 2007, and it has been on regular flights since 2011.
This is a small commercial aircraft for only 98 passengers with a range of up to 3,000 km. This is quite enough for domestic passenger traffic. A comfortable cabin with rows of seats 2 + 3 and sufficient space between the rows today competes with such liners as the Embraer E175 and E170, Bombardier 700 and the like.
In the cabin of the new "brainchild" of the Sukhov Design Bureau, record-breaking large luggage racks are provided, accommodating up to 50 liters. In the business class compartment, the seats are arranged 4 in a row. Soo SuperJets are currently being developed, fully business and VIP categories, which may in the future appear in the Red Wings fleet.
The feedback on the Su SuperJet 100 available today on the line is only the most positive both in terms of the quality of the flight and the service during it. The cost of tickets for flights of this company allows customers to often use its services. This is one of the most attractive features in the eyes of passengers, especially family travelers.
Additional airline services
Although the company is quite young, it has gone through a difficult path of becoming "on its feet" in the niche of air transportation, where they do not favorcompetitors. Many positive qualities of this firm (not to be confused with the Detroit Red Wings hockey team) have found their loyal adherents thanks to the services they provide:
- Firstly, the company allows transportation of children from 7 to 12 years old unaccompanied. The only thing their parents or guardians should do is to issue a written application at the airline office or directly at the airport with a request to send the child unaccompanied, and waive claims against the company. If the child is older, then a request is made to the head of the department to allow the teenager to fly independently on board their liner.
- Second, one of the services is sending pets. The only caveat is the ban on the simultaneous flight of cats and dogs. If the weight of the pet, together with its cage, does not exceed 8 kg, and the carrier itself is not more than 20 cm in height, then it can be taken to the salon. Otherwise, when the animal is heavier and the cage is larger, it is transported in the luggage compartment. No more than 2 animals can be transported on one flight.
- Thirdly, for passengers traveling from November to March to ski resorts, sports equipment weighing up to 20 kg is free of charge.
- Fourthly, the company provides a service for the delivery of securities and correspondence, provided that its weight does not exceed 5 kg, and the size is not larger than format A 4. Sending should be done no later than 4 hours before departure liner. The service is available for both legal entities and individuals.
Except for specific servicesThe air carrier, Red Wings, provides passengers with information on the transportation and payment of hand luggage and baggage in advance. This policy of the company gives customers time to decide what things they really need on the flight, so as not to overpay for every extra kilogram of 200 rubles.
Baggage allowance
Transportation of luggage often becomes a problem or cause for dissatisfaction among some passengers. This happens due to the fact that customers do not bother to find out in advance what exactly is included in the concept of hand luggage, and what is luggage, how much weight can be carried for free.
First of all, it should be noted that economy and business class fares are somewhat different:
- Free for the "economical" passenger will be weight up to 20 kg, which also includes hand luggage. For business class, this is 30 kg, respectively.
- There are exceptions for passengers traveling to Makhachkala - with an "economy" fare, the weight is up to 30 kg, with a "business" fare - 40 kg.
- Hand luggage must not weigh more than 5 kg, and dimensions must not exceed 45x35x15 cm. If the bag is larger and heavier, it will “fly” in the luggage compartment, and you will have to pay the difference.
- In the luggage compartment, only luggage travels free of charge, not exceeding a total of 203 cm in 3 dimensions per passenger.
- Prams up to 12 kg and musical instruments up to 10 kg are also not covered. Tools, like sports equipment, are counted per person.
If each passenger of the Red Wings prepares luggage and hand luggage so thatthey corresponded to the norms, there will be no problems and hitches during its delivery and receipt. For peace of mind and the safety of things at the airport, you can use the luggage sealing service.
Food and service
For flights lasting several hours, each airline provides food, refreshments and alcoholic drinks to its customers.
If the flight is only a couple of hours, then these can be standard snacks packed in Red Wings branded boxes. Feedback from those who have flown on their flights says they include toast or a bun, cheese, butter, pickle, s alt, sugar, candy and cutlery. This is enough to not feel hungry during the flight.
Smiling flight attendants offer business class passengers richer breakfasts or lunches, which may include meat or fish with vegetables or rice. For those who do not like to eat while in the air, chocolate bars and sweets are provided.
From refreshing drinks, juices and mineral waters are at the disposal of passengers. Alcoholic drinks, tea or coffee are served upon request. Also, customers are provided with blankets or blankets during a long night flight.
Reviews of those who flew the aircraft of this company are full of many thanks to the flight attendants who create a comfortable pastime on board the liner. In addition to meals, they offer passengers magazines and newspapers, as well as provide the necessary information on flight safety.
Separately, we can note the qualitythe work of pilots, in whose hands the lives of passengers. Takeoffs and landings of airliners of this company are rarely criticized or criticized.
Company flights
Compared to the beginning of the "career" of the company, its routes and directions of flights by 2015 have expanded significantly. The main preference is still given to the most popular European resorts, which include:
- Burgas in Bulgaria.
- Malaga, Barcelona and Palma de Mallorca in the Balearic Islands in Spain.
- In Italy, the Red Wings fly to Naples and Genoa.
In addition to being registered at Domodedovo Airport, this company also has a base in Simferopol. From here, she makes regular flights to cities such as Barnaul, Kazan, Moscow, Nizhny Novgorod, Kemerovo, Novokuznetsk, Omsk, Perm, St. Petersburg and many others.
All year round the company operates charter flights from Astrakhan, Ufa, Khanty-Mansiysk, Surgut, Syktyvkar, Nizhnevartovsk and Murmansk to other cities in transit through Moscow.
Fares for tickets directly depend on the chosen aircraft class and can often change depending on promotions or the season. For example, in the summer, the flight will cost a little more than in the winter, since the demand for a fast mode of travel is greatest at this time.
Already today you can get information from company representatives on ticket prices for the summer period of 2016. So for the next holiday season, new destinations from the Red Wings company are open:
- Simferopol - Samara and back.
- Simferopol - Ufaand from Ufa to Simferopol.
Knowing about upcoming flights and their cost for each of the summer months, the company's customers can properly plan their budget in advance and thoroughly prepare for the holidays.
You can learn about innovations, promotions and benefits by subscribing to special mailing lists from the company. It will also allow you to pre-book tickets without wasting time traveling to the airport.
Paid services from the company
Because this airline is constantly developing and striving to improve both flights and service during them, it regularly introduces additional paid services that make it much easier for customers to check in tickets and luggage.
For example, at the airports of Barcelona, Malaga and Vnukovo, separate counters have been introduced, where for a fixed fee any passenger can not only check in without a queue, but also choose the best seats on the liner. This service is called "Personalized Passenger Service" and includes baggage handling and fast delivery on board.
At Vnukovo airport, an additional service will cost 1,500 rubles for an adult passenger and 800 rubles for a child. In Spain, this will be forty-five and twenty euros respectively.
A new service introduced by the airline for economy class passengers allows you to:
- skip the line to register at a separate counter;
- choose any of the most comfortable seats;
- increase the free baggage allowance from the required 20kg to 30kg company regulations;
- choosemeals from the "business class" assortment;
- make a request for the supply of alcohol - beer 0.33 ml or wine 0.25 ml from the assortment on board the liner.
The service for an adult passenger will cost 3400 rubles, and for a child from 2 to 12 years old - 2300 rubles.
Red Wings today
For a company as young as this, multiple flights and flight distances is a breakthrough in the passenger charter business. Customers choose her because:
- Red Wings tickets are the cheapest among those of other airlines;
- the company's service provides everything you need to make the flight as comfortable as possible;
- a wide range of additional services allows each passenger to feel the European level of service while in Russia;
- flights of the airline every year cover more and more cities both in Russia and abroad;
- Easy online booking with seat selection and numerous promotions allows you to save even more money and time.
Of the complaints about the service from the airline "Red Wings" most often you can find complaints about the human factor. Unfortunately, rudeness or complete indifference to the needs of customers is still found among airline employees, but the more complaints, the higher the chance that management will listen to them and remove lazy and negligent employees from their personnel ranks.
This applies to employees across the entire vertical - from porters at the airport to the administration at the company's representative offices. Howthe more thoroughly the quality of work will be checked and the cleaning in the ranks of the staff, the faster the company will increase the flow of regular and new customers.
Other than that, this company has what it takes to be great:
- best domestic technology;
- constant replenishment of the aircraft fleet;
- large list of services;
- introducing new ways to serve customers;
- Continuous expansion of airlines;
- using additional promotions and benefits to attract customers;
- expansion of influence on the external and domestic air transportation market.
This indicates that the company is growing and has all the necessary qualities to take a leading position both in the domestic aviation market and in the world.
