Siberia Airlines: feedback from employees and passengers

2024 Author: Harold Hamphrey | [email protected]. Last modified: 2023-12-17 10:06

Comfortable flight conditions, polite service of the aircraft crew, understanding from the airport staff and showing respect for the client - isn't this what airline passengers need in order to form a good opinion about them and continue to use their services in the future? However, unfortunately, for many of those who often use the services of air carriers, the negative experience outweighs the positive. Why such unpleasant impressions?

As a rule, customers are outraged by the rude attitude of the staff, the pressure at the time of the offer to purchase additional services, the lack of informing passengers about a change in the schedule of their flight, the inability of the airline staff to provide assistance in an emergency, or an elementary unwillingness to help the passenger. All this has an extremely negative impact on the reputation of airlines. How should you act so that your flight does not become the main stressful situation of this month? It is necessary to devote some time to the process of choosing an airline, cooperation with which will bring you extremely pleasant emotions. What needs to be done for this? Carefully study not only information about available offers for selecteddates and destinations, but also reviews from real airline customers who can tell the truth about the level of service and the condition of the aircraft. Many, having done this, opt for the carrier "Siberia" (airline). Reviews of 2015 and 2016 will help you get the most complete picture of the current affairs of the company and the methods of its work with passengers. This information will be discussed in more detail later in the article.

About airline

The modern brand of Siberia Airlines is S7 Airlines (it has been operating since 2005, although in general the history of Siberia Airlines began back in 1957). The main air transport hubs are Domodedovo (Moscow) and Tolmachevo (Novosibirsk) airports. The carrier in question has already acquired regular customers who do not get tired of leaving positive reviews about the airline's services. Siberian Airlines S7 operates flights to a number of different destinations in all corners of the globe (more than one hundred and fifty countries).

There is another important difference that characterizes Siberia Airlines. Reviews report excellent aircraft condition. Their average age is only eight years old. Today, there are sixty-six foreign-made aircraft in the company's fleet.

The airline provides many services that simplify the process of ordering, buying and paying for tickets, a loy alty program for regular customers.

Siberia Airlines (reviews report a positive attitude of customersto this fact) has received many prestigious awards for the quality of their services. In 2014, the carrier in question became the best on domestic airlines. In 2015, S7 Airlines became the best Russian airline according to the international tourism organization.

Reviews

Siberia Airlines has already become their permanent carrier for many passengers. Reviews of 2016 contain a lot of positive feedback about the safety of the flight, comfortable modern aircraft, excellent menu, friendly staff, ready to meet halfway if necessary. Customers have an opinion about the company in question as a reliable carrier. Also, many are attracted by affordable ticket prices, which is also reflected in the reviews about Siberia Airlines - S7 Airlines. Customers are also pleased with the expanding list of available destinations for flying and the incredibly convenient departure time (the company offers many comfortable morning flights).

Interestingly, Siberia Airlines is considered to be one of the most punctual airlines among travelers. Passenger reviews report that her planes always arrive either on time or even early. Which is good news, because it allows you to plan your own time with confidence.

Many people like the bonus program offered by Siberia Airlines (S7). Reviews report that it is thanks to her that many become loyal customers of this carrier.

Other passengers admireprofessionalism of the airline team in case of force majeure situations. Customers are taken care of and provided with everything they need, instructed and helped to get to their destination smoothly. Does Siberia Airlines always operate in this way? Feedback from employees confirms that such an attitude towards passengers is not only their official duty, but also a personal aspiration. The individual elements of the service of the airline in question will be described in more detail later in this article.

Booking

C7 (airline) provides its customers with the opportunity to pre-book a ticket for a specific flight. This can be done directly on the airline's website. To do this, you must fill out the necessary forms, which you will find in the "Air tickets" tab. In the same section of the site, there is an opportunity not only to book, but also to buy and pay for a ticket. If the money for the purchase is not transferred within a certain time, the reservation will be canceled without warning. The time allotted for payment ranges from three to twenty-four hours. In most cases, it depends on how much time remains before departure, and what fare applies in this case.

Check-in for a flight

You can check in for S7 flights online. This opportunity is especially appreciated by passengers who seek to save their own time as much as possible. How does it happen?

In this case, the boarding pass will also be generated online. Hiswill be sent to you via SMS or email. Such a ticket can be printed directly by the passenger. It must be taken with you to the airport. Regular registration also remains available.

Luggage

Reviews of the airline "Siberia" report comfortable conditions for the carriage of luggage by the airlines in question.

So, there are certain rules under which the passenger does not pay for the transportation of their belongings. They differ for different service classes and fares. Among them are the following.

For passengers traveling in economy class, there are two fares: basic (includes hand luggage weighing up to ten kilograms) and flexible (baggage weighing up to twenty-three kilograms and hand luggage weighing up to ten kilograms).

There are separate conditions for business class clients: basic fare (baggage up to thirty-two kilograms, hand luggage up to fifteen kilograms); flexible fare (two baggage pieces of thirty-two kilograms and hand luggage up to fifteen kilograms); a child under two years old who is traveling without a separate seat can carry up to ten kilograms of luggage.

At the airport

All that is needed for the well-being of its customers, strives to provide the airline "Siberia". Reviews, however, indicate that some unpleasant situations arise in cases where the passenger does not know how to act correctly upon arrival at the airport. The first thingwhat you need to do is go to the check-in area and check in your luggage. After that, taking hand luggage and having a boarding pass with you, you can go through security control and board. There are separate rooms for servicing officials and delegations. Such services are paid. However, such customers are also required to go through all the formalities applicable to ordinary passengers. They are delivered to the aircraft last and disembarked first.

Flying envelopes

Despite the fact that digital technologies have become a key link in the functioning of the business sphere today, this fact does not reduce the use of paper documents. It is for customers who need to forward this kind of documentation that Siberia Airlines offers a special service. Reviews about this service - "Flying Envelopes" - report that this service functions perfectly: safely and smoothly.

How does it work? You should contact a specialized pick-up / delivery point at the airport, present an identity document there, conclude an agreement on the provision of relevant services and hand over an envelope or package with documents to the carrier.

S7 Priority

Siberia Airlines offers some special services to its passengers. Reviews especially highlight S7 Priority. Customers say that this service opens up many opportunities for their new trips. The whole family can earn miles. Passengersreceive bonus miles constantly: for car rental, various purchases, flights, hotel reservations. With their help, you can upgrade the class of service or exchange them for any air tickets.

Miles can be shared with family and friends. They can be exchanged for tickets from sixteen airlines. They also provide additional privileges.

New members of the program receive five hundred welcome miles after their first flight with the airline in question.

Business Class

Siberia Airlines (reviews of 2016 pay special attention to this point) carefully takes care of those who are most demanding of their own environment and want their level of service to be close to the maximum. That is why airlines offer to purchase business class tickets for flights to various destinations.

What are the benefits for passengers traveling in this class of service? They have a separate toilet room. The cabin seats are wider and more comfortable than usual, and the distance between them is sufficient for a comfortable journey. The back of the chair is perfectly adjustable, and sometimes you can also use the footrest and adjustable armrest.

The staff will take care of comfortable sleep and relaxation in the cabin. Pillows and blankets are provided, as well as a dressing room service, so that extra things do not interfere with the flight.

Employees who work with business class passengers take special courses that helpthey take care of the airline's customers as professionally as possible.

The menu for travelers is developed by a team of experienced chefs. It is updated twice a year. The menu meets the tastes of even the most demanding customers. The team offers to try cold appetizers, hot dishes, soft drinks and alcoholic drinks.

Passengers will be able to entertain themselves in flight with the help of a variety of printed publications.

Also, first class passengers can carry more luggage with them; all formal procedures are carried out out of turn; airport business class services become available. For such customers, there are separate check-in desks at the airport of departure. In any case, business class passengers are served out of the general queue.

Passport and security controls for travelers flying first class are also carried out in a special way. There are separate zones for this. There is no need to take off your clothes or shoes. If an airport does not have a separate zone, then all pre-flight formalities will be carried out out of turn.

Business class passengers are delivered to the gangway by special transport, which provides additional comfort.

Summary

Although it is extremely difficult to choose a worthy air carrier today, it is still possible to find one whose services will be a good combination of price and quality of service. To do this, you just need to make some efforts. Many, having studiedinformation on the Web and reviews, decided to use the services of Siberia Airlines. Why? The reason for this was reasonable ticket prices, modern reliable aircraft, a wide choice of destinations, sincere concern for passengers on the part of the airline staff, comfort during the flight, tasty and high-quality food, attention to customers both at the airport and during the flight. It is necessary to make a decision reasonably so that after the flight you do not regret it. Especially if you plan to travel with a small child or send an unaccompanied teenager. In such cases, it is important to be confident in the professionalism of the company's employees.

It is also important for passengers to follow the schedule established by the air carrier. This will help to avoid many unpleasant situations that could arise as a result of its violation.

Choose well, travel comfortably!