Rossiya Airlines: feedback from employees and passengers

2024 Author: Harold Hamphrey | [email protected]. Last modified: 2024-01-07 19:54

Rossiya Airlines began its operations in the city of Leningrad back in 1934. The first flights were made from Leningrad to Moscow and back.

The company developed and mastered more and more new directions of flights. Over the years of its existence, it has transported millions of citizens of our country who have chosen the planes of the Rossiya airline. Reviews indicate that all passengers were satisfied with their flights.

Today, judging by the responses, the flying enterprise "Russia" is a large institution with representative offices in many regions of our country.

Beginning history

The state transport company "Rossiya" was officially registered in 2006, and five years later it was transformed into an aviation company.

In 2011, the integration of the airline into the Aeroflot group of companies began. The latter is the owner of seventy-four percent of the shares, the restthe package belongs to the municipal authorities of the city of St. Petersburg.

By 2013, the Rossiya enterprise reached a passenger flow of more than four and a half million people. In 2014, the flow of passengers carried exceeded the volume of five million people. Such a rapid demand for the services of this organization did not go unnoticed. In 2015, according to the Skytrax World Airline Awards and according to passenger reviews, Rossiya Airlines was recognized as the most punctual flight carrier in Eastern Europe.

In 2016, the transport institution begins to open representative offices in other cities. For example, in Rostov-on-Don, Orenburg and Moscow. Passengers' feedback about Rossiya airline testifies to the carrier's dynamic development and its conquest of the consumer services market in the field of air travel. The large-scale geography of the company's flights includes more than eighty routes to fifteen countries of the world.

By the beginning of 2017, the flow of passengers carried exceeded the volume of eleven million people. During 2017, the air traffic of customers increased by more than one and a half times.

Passenger reviews of Rossiya airline charters put them in first place in terms of the quality of services provided in the field of air travel.

Brand

The main task of the Rossiya Aviation Enterprise is to form a bright visual image of the best transport carrier in the eyes of customers. The main mission in achieving its goals are:

• Executionsocially significant task of developing the availability of air transport for all regions of our country.
• Maintaining the population in their mobility of movement, building business ties.
• Development of domestic and foreign tourism in our country.

The corporate identity of the modernized Rossiya company is designed to emphasize the innovative development of the carrier.

What makes up the image of an aviation brand? It consists of:

• A set of bright, unique graphic elements that are present on all branded media.
• The successor to the previous version, made in the form of a modified trace from the aircraft.
• The trademark is based on an element that looks like a blade. The pattern changes its density from the nose of the aircraft to its tail section, becoming more saturated, as if following the air flow. This graphic technique visually conveys the feeling of movement during flight, even when the aircraft is not moving.
• Painting of Rossiya airline's aircraft, according to the new corporate identity, was carried out as they entered the operating fleet.
• Each aircraft of the company receives the name of one of the cities of our country.

Main flight rules

Safety of aviation flights and provision of high quality service for passengers during flights is the fundamental goal of the Rossiya air carrier. Achieving these goals is impossible.without observing the basic rules of conduct for the company's customers.

In case of non-compliance with the requirements stipulated by the law on flight safety by traveling citizens, the management of the air carrier on board the Rossiya aircraft behaves in accordance with the following policy:

• No violation of the rules of passenger behavior on board an aircraft should be left without prosecution (administrative, criminal) if it threatens flight safety. This is important, because the life and he alth of people, the technical condition of the aircraft depend on it.
• It is necessary to provide personnel with the powers necessary both to prevent violations of the rules of conduct and to immediately suppress them, since the life of passengers and the good condition of the aircraft depend on this.
• Required to provide any assistance to law enforcement in the prosecution and bringing violators of security rules to the necessary accountability.

Customers of the company "Russia" have the right:

• to receive all services provided for by the conditions of air transportation indicated on the ticket, on the company's website, in the process of issuing an electronic ticket;
• to appeal to the employees of the air carrier with a request to solve the problem that arose on board the aircraft;
• to use portable electronic devices offline.

Customers of the enterprise "Russia" are obliged to:

• pay for the flightaccording to the rules of air transportation;
• follow the rules of conduct developed by the company;
• follow the requirements of the company's employees and the recommendations of crew members: at the airport on the check-in line, at the stage of boarding, at the screening point for passengers and their hand luggage, in the cabin before takeoff and during the flight;
• take the seat indicated on the boarding pass;
• change the seat indicated in the boarding pass to another, only after agreeing with the flight attendant and obtaining the permission of the pilot;
• place hand luggage in the cabin of the aircraft in specially designated places;
• keep seat belts fastened during takeoff and landing or when required by flight attendants;
• keep order;
• switch any electronic devices to airplane mode at the request of flight attendants.

Customers of the transport carrier "Russia" are prohibited from:

• create dangerous situations;
• smoking throughout the flight;
• drink alcoholic beverages;
• be intoxicated;
• open packages from duty-free shops before the end of the flight;
• use emergency equipment without crew consent;
• damaging the property of an aviation company;
• remove from the container of animals transported in the cabin.

Flight meals

Meals are offered to passengers depending on flight class, flight time, departure and destination. It can be a light snack, a warm breakfast or a full meal, drinks or a hot drink. For flights lasting up to four hours inclusive, economy class customers are offered only cold meals. Hot meals are only offered on routes longer than four hours.

Flight geography

The carrier "Russia" in 2018 includes more than one hundred and twenty regular and tourist destinations in twenty-two countries of the world: Thailand, the Dominican Republic and others. The airline continues to dynamically develop partnerships with leading tour operators in our country and implements a charter flight program, contributing to the development of the tourism market.

Rossiya Airlines is based in St. Petersburg. It operates direct flights from the airports of Orenburg, Simferopol, Sochi, Yekaterinburg. Branches of the company are also open in Moscow, Rostov-on-Don and Orenburg. The main airports of the location of the flight transport points based "Russia":

• Pulkovo St. Petersburg.
• Rostov-on-Don Airport
• Moscow Vnukovo Airport.

According to reviews, Rossiya Airlines is the most dynamically developing carrier providing air and cargo transportation for residents of our country.

Domestic flights

Reviews about flights with Rossiya airline within the country are as follows:

• No delays, all flights are always on schedule.
• Rossiya carrier's planes are sometimes quite old (airbuses 319/320). Passengers note that sometimes TVs do not work on board, which is very important, as this does not provide comfort during long-haul flights. For example, a flight to Sakhalin lasts nine hours.
• According to reviews of the Rossiya airline, there are also new aircraft in the fleet. For example, airliners flying to Sochi.
• Some reviews mention that aircraft cabins are very shabby. Toilets are dirty and uncomfortable to be in. Some passengers are forced to use uncleaned cabins if, for example, they are flying with small children.
• From the reviews of flights with the Rossiya airline, one can judge the professionalism of its air staff. Pilots always make soft takeoffs and landings. Flight attendants are very polite, smiling and good-natured. They are always ready to help any passenger and solve their problems during the flight.
• Meals during the flight are quite poor, some customers complain.

Businessmen using the business class, reviews of the airline "Rossiya" leave not the most positive:

• The premium business class fare gives the passenger the only perk of a wide seat.
• At the request of the passenger, they can give out a pillow and a blanket. On one's ownflight attendants do not offer this. This is extremely strange for business class.
• The TVs don't work. Flight attendant call buttons not working.
• Meals are scarce, no different from economy class meals. Drinks (including spirits) are served in plastic glasses without symbols. Desserts are more than modest in size and quality.

Flight to Dominican Republic

Reviews about the airline "Russia" as an air carrier to this tropical country note the following positive points:

• The carrier's aircraft are old, inherited from TransAero, but technically serviceable (Boing 747-400).
• Low ticket prices compared to other transport companies.
• Pilots and flight attendants are a team of professionals doing their job perfectly. Flight attendants tactfully and efficiently serve passengers.
• Excess baggage will be charged extra.

Travel to Thailand

As a carrier in Phuket about the airline "Russia" reviews are varied. As always, tourists write both good and bad, mostly justifying poor service with a low price. Let's dwell on the important points in more detail:

• Online registration is sometimes not possible. For example, when flying from Moscow to Bangkok, it is not available in real time. This is extremely surprising in the 21st century.
• The planes of "Russia" are quite old. Boeings for two hundred or five hundred people. For example, Boeing 747-400.
• Televisions usually do not work on board.
• Sometimes the air conditioners don't work. As customers note, it becomes very stuffy in the cabin. It’s hard for adults to endure this closeness, and small children simply cry, wanting to go out into the fresh air.
• Reviews often mention the professional work of the team. Pilots masterfully fly planes, take off and land perfectly, without causing any discomfort to their passengers. The flight attendants are very polite, friendly and smiling.
• Low fare compared to other carriers. The cost of a flight with the Rossiya air carrier, according to passengers, differs from the cost of a flight with Aeroflot by about two, or even three and a half times.
• Food is poor. Sweets are not given out before takeoff. Of the drinks, only one type of juice is offered, usually orange. This is a very small choice, because a person can be allergic to citrus drinks, and what should he drink then?
• An additional payment of one thousand four hundred rubles is possible for providing a seat at the beginning of the plane, and not at the end. According to Rossiya airline passengers, there is no difference in physical sensations between the flight at the beginning or the tail of the cabin.
• There is almost always a shortage of blankets and pillows on board, there are not enough of them for all customers.
• The seats are uncomfortable. The distance between them is very small, it is difficult for an adult to stretch his legs.

So, the conclusion is one and very simple. Poor service for a low price. If you want quality service, please contactother Russian transport companies ("Aeroflot", "Transaero"), which will offer you a flight at a cost that exceeds the tickets of "Russia" two or three times.

And the most important and interesting thing is that if a passenger wants to leave a claim on the Rossiya website, the system will transfer him to the Aeroflot website. There you can buy a ticket, however, more expensive.

Indian vacation

As a carrier in GOA about the airline "Russia" the following reviews:

• Departures without delay.
• The air fleet of "Russia" is very worn out ("Boeings" for two hundred or five hundred people), there are almost no new aircraft. The interior of the aircraft is old, but "not killed". The distance between the seats is very small, it is cramped for an adult. There may be a surcharge for providing a seat at the beginning of the aircraft, and not at the end.
• The multimedia system does not work on the sides. Knowledgeable passengers take tablets, e-books and other modern gadgets with them. According to the employees of the Rossiya airline, they promise to repair the TVs for more than a year, as passengers regularly leave their complaints.
• Take off and landing are excellent thanks to the skill of the pilots. Light turbulence over the Atlantic Ocean is quite natural and accompanies almost every flight. Sometimes pilots, as customers note in reviews of Rossiya airline, allow themselves to make additional comments about the places over which the plane flies, which is very inspiring for passengers who are tired of a longflight.
• Food is extremely scarce. Adults should take extra snacks with them.

Results

Reviews about flights with the Rossiya airline speak about its main minuses and pluses. The latter, of course, include the professionalism of the staff and the low cost of tickets. The first plus is responsible for the main and highest priority element of the quality of the service provided - flight safety. The second - justifies all the disadvantages of the services provided. These include the depreciation of the fleet and a rather low level of service (poor food, a non-working multimedia system, the absence of blankets and pillows for all passengers).