Today there are simply tens, hundreds of thousands of companies that sell air tickets. Therefore, each person has a lot of questions: about which company is better, where they will not be deceived; about where the appropriate high-class service and consumer guarantees will be. You will learn the answers to these questions by reading this article. In it, we will look at one of the leading airline ticket companies - Trip.ru.
Introduction
The website of this company provides everything necessary for the buyer. Here you can buy not only round-trip tickets, but also get acquainted with hotels, easily order a car.
Also online you are given the opportunity to get acquainted with all possible flights (from where you fly, where you need to). If you need a return ticket - no problem either, and most importantly - you can choose the number of passengers according to age categories. It is possible to exchange or cancelticket, order a car, etc.
Definitely, there are certain rules that you cannot do without.
These rules, first of all, provide for the age and legal capacity of the person who makes the order. This is, in principle, the most important condition!
Positive comments
After reading the numerous reviews about Trip.ru, we can say that the company is guided by the following principles in its work:
- provide only high quality service;
- have a responsible approach to everything;
- ensure promptness;
- always maintain an adequate pricing policy;
- carry out systematic promotions and discounts on certain services;
- enable customers to use the directory, which contains information about airports, etc.
Negative opinions about service
Of course, there are those who are not satisfied with the services of this corporation. But why does it happen that most of the customers are satisfied and write only positive reviews, while others, not only are they not satisfied, but also strive to somehow profit from the airline?
The thing is that you need to carefully study the working conditions of the two parties, and if you have any questions about the cost, insurance, etc., ask them immediately to the manager in order to avoid unforeseen expenses, which then, to Unfortunately, it cannot be returned.
Some people just don't pay attention or don't specify what class they're flying in, thenthey are surprised that they flew not in economy, but in luxury class. But wait, you ordered, you saw the price, you didn't pay attention? How can the company here help you? The money was paid, you flew, everything is in order.
English for Russians?
There are often complaints that information is provided in English. There is a choice of language on the site itself, but some additional information is sent upon your request, but only in a foreign language, since the company is a branch of a company located in Greece.
According to world standards, they have every right to present information in the language of the world scale. And at this time, this is not new and should not surprise or even upset you.
Such cases are few, but they still exist!
Customer carelessness
For example, paying attention to the reviews of Trip.ru, where you can book tickets, it can be noted that there are different cases. And often mistakes that customers are not happy with arise through their own fault. It happens that when paying for an order, the buyer does not pay attention to the currency, and, thinking that he pays the amount in rubles, he sends money in euros.
Consequently, then, upon receipt of the ticket, the price of the customer does not satisfy. What does it say? The fact that you always need to make sure again and at least clarify in what price equivalent the payment is made, you are not obliged to warn and ask again about this, since the client is obliged to familiarize himself with all the services and conditions until the momentorder.
As for the return of tickets for various reasons, this issue is similar - the situation is twofold. Some, it can be said, were simply unlucky, while others managed to return the full cost without problems, while the company's employees acted promptly and politely.
What does this say? It all depends on the conditions and the specific situation. First of all, this is a timely and early appeal to employees who are always ready to meet halfway.
Service provided services
Reviews can tell a lot. Trip.ru is a convenient resource. But what do customers think about the company's service?
There are different reviews. One-Two-Trip.ru (a company that also sells tickets online for a variety of airlines) and Trip.ru, according to some customers, do not live up to their promises. What does it mean? For example, managers may simply not call back a client who is abroad when he, having contacted the company, asks him to call him back due to poor hearing, communication problems, or a banal lack of money in the account.
On the other hand, in cases of assistance to customers within the country, operators are always in touch and call back as many times as necessary. We are happy to provide several options for solving a particular problem.
Yes, maybe the company is wrong about something, but no one wants to work only to pay phone calls. Maybe that's why it happens.
How to buy and book tickets?
On the site www.trip.ru reviews cantell a lot. Here's what customers say about the company.
- Booking a ticket is quite simple, you just need to fill out the form: indicate where you are flying from and your destination, choosing the flight you need. You will immediately be able to navigate the pricing policy (trip.ru airline really provides one of the most affordable ticketing services in terms of pricing policy). It is also important that you have the opportunity to use the scheduler function, thus, choose a favorable fare for the flight.
- Rebooking tickets is also not difficult, the company's employees will help you with this. The reason for this may be a flight cancellation, or your personal circumstances. The main thing is that managers will quickly help you find the best option for you.
- As for buying tickets via mobile devices, of course, there are special applications, they are easy to use by downloading the required official application.
All of the above refers to the positive aspects, but there are also negative characteristics of the resource on the part of customers.
Negative service reviews
Trip.ru airline reviews are not so positive. They are in the following aspects:
- poor customer service;
- payment system limited to credit cards only;
- when booking tickets, there are often problems with prices, some additional amounts appear (commission andetc.);
- on the site itself, sometimes there are errors, illogisms in sentences.
Of course, these are not all the negative aspects associated with the provision of services by this company.
The trip.ru company has negative reviews, as described above, mainly due to the need to return or exchange a ticket. Either this procedure is delayed in time, or it is decided not in favor of the client.
Sometimes managers for unknown reasons forget to pay one or another airline, which leads to unpleasant situations just before the flight itself. The main thing is that the air ticket company solves all the shortcomings as they arise and does not refuse to help its customers.
This is how customers leave reviews. Trip.ru is a seemingly serious company, but sometimes it has incidents. In any case, you decide. It is better, of course, to book tickets through this company with absolute certainty that you will not need to cancel them, since when returning tickets, there are multiple situations, the solution of which can take from two weeks or more. And no one needs such stress!
Thus, the reviews of Trip.ru, where you can book flights without any problems, are quite versatile.
How to choose?
After analyzing the trip.ru reviews, we can conclude that the service of this company is, in principle, at a fairly high level, but it has both pluses and minuses. We must weigh each of them and makeyour choice.
What should we once again stop and pay attention to? Firstly, the company provides the most affordable, relatively low pricing policy, and secondly, the company's website is convenient and modern, multifunctional, where you can purchase insurance, choose a hotel, and even a car. Also, the availability of software for smartphones is a huge plus, since you can use the company's services anytime and anywhere.
Before choosing an air ticket company, you need to familiarize yourself with each of the companies you have chosen, look at their websites, study the pricing policy, terms, all information about booking, refunds, flight cancellations, conditions for carrying extra baggage, etc. e.
Then it is advisable to read reviews about companies and weigh all the advantages and disadvantages of each of them. In this case, it is necessary to take into account all the described circumstances and draw the right conclusion. Again, here you can judge in different ways: someone likes the service of the services provided, and someone calls it a scam for money. Either way, it's up to you.
Summarize
You should carefully study all the services and conditions provided by the company in order to avoid misunderstandings regarding booking and payment for tickets. Only in this case you will be able to use relatively affordable services and be satisfied.
In this article, we discussed the Trip.ru resource, reviews about the company (both negative and positive), and much more. good luck with your choiceair ticket and have a great trip!
