KLM Airlines: reviews

2024 Author: Harold Hamphrey | [email protected]. Last modified: 2023-12-17 10:06

KLM is one of the first European carriers. Over the entire period of its activity, it has proved to be a reliable company and thus has earned the respect of passengers.

History

KLM is the national carrier from Holland. The airline was founded by the Dutch pilot A. Plezman in Amsterdam in 1919. It is noteworthy that the company has never changed its name throughout its existence. The permanent base airport is Amsterdam Schiphol. The first air flight was made on the London-Amsterdam route in May 1920. Flights of international importance began to operate only in 1924.

World War II took a toll on the company's fleet. A long recovery period followed. In 1960, the airline purchased its first jet airliner, the Douglas DC8.

In May 2004, KLM merged with the French carrier AirFrance, but both airlines did not change their logos.

KLM Airlines is a member of the SkyTeam international aviation alliance. She has repeatedly received international awards for her successful work. In the world ranking of reliability andsecurity, compiled in 2013, confidently ranks 24th.

Route network

KLM operates more than 14,000 flights daily on 168 routes. The geography of flights covers almost the entire globe. Passengers can fly to 360 airports located in 130 countries on 6 continents. Joining the International Aviation Alliance increased the route network to 900 cities around the world. Due to this interaction, passengers can get to almost any city in the world.

Flights to Russia are operated from Amsterdam to Moscow and St. Petersburg. Every day, 4 flights are operated from Moscow - 2 own and 2 under a code-share agreement with Aeroflot. 9 flights depart from St. Petersburg weekly, including 2 code-share flights with Rossiya airline.

Fleet

The average life of the carrier's aircraft is 11 years. The company's fleet is one of the largest in the world - 205 units. It contains the following types of aircraft:

• "Boeing 747-400" - 27 sides;
• "Boeing 777-300" - 4 sides;
• "Boeing 777-200" - 20 sides;
• "Boeing 767-300" - 4 sides;
• "Boeing 737-900" - 5 sides;
• "Boeing 737-800" - 40 sides;
• "Boeing 737-700" - 16 sides;
• "Boeing 737-400" - 9 sides;
• "Boeing 737-300" - 7 sides;
• "Airbus A332" - 10 sides;
• "McDonnell Douglas MD11" - 17 sides;
• "Fokker-100" - 7 boards;
• "Fokker-70" - 26 sides;
• "Embraer-190" - 13 boards.

KLM airline boarding rules

Since 2013, the company began to master a new method of boarding passengers. It consists in the fact that first the seating of people sitting in the tail of the airliner is made. The last to board are those who sit at the corridor at the beginning of the cabin. The purpose of this method is to reduce aircraft preparation time and provide comfort for airline customers.

The mechanism is as follows. In a clean area near the boarding gates, passengers are given numbers. When boarding is announced, passengers of certain numbers are called to the exit. At the same time, priority is also observed - passengers with children and disabilities, as well as members of the Sky Priority program, are called first.

However, in practice, this technique is inefficient. It leads to the accumulation of passengers in front of the entrance to the aircraft, as the first ones to enter block the corridors. This often leads to dissatisfaction on the part of passengers and unplanned departure delays.

Now the new landing technology is used only on flights from Amsterdam to Helsinki, Berlin, Budapest. In the future, it is planned to improve it and apply it on all flights.

KLM Airlines in Moscow: contact information

In the capital, the representative office of the airline is located at: Moscow, Mytnaya street, house 1. Buy a ticket andYou can clarify the necessary information about flights at the ticket office located in Terminal E of Sheremetyevo Airport.

Telephones for information - 258-36-00 and 937-38-34 (city code - 495).

Reviews

Guided by the feedback about KLM passengers, we can draw the following conclusions.

Among the benefits, passengers highlight:

• possibility of online check-in for flights;
• friendliness and friendliness of staff on the ground and in flight;
• high quality in-flight meals;
• low airfare;
• new aircraft;
• a large number of suggested destinations;
• cleanliness in the cabin of airliners;
• opportunity to buy a comfortable seat on the plane.

There are also disadvantages:

• unscheduled delays on connecting flights;
• frequent problems with baggage claim;
• information about company rules is not always communicated to passengers;
• large queues when boarding the plane;
• staff do not speak Russian;
• pen alties for late registration.

One of the oldest carriers on the European continent is KLM. Feedback from passengers about the work of the company is found both positive and negative. The airline is continuously working to improve the quality of passenger service, including the use of new technologies in pre-flight service, and updating the fleet.

The carrier is one of the safest in the world. Among Russian travelers, KLM is very popular. This is evidenced by the fact that our passengers have repeatedly recognized the airline as one of the best foreign carriers operating in the Russian market. The carrier's priority is safety, reliability and excellent customer service.