The site "bravoavia.ru" was registered relatively recently, in January 2011. The site is registered to a Russian company. The daily number of visits is more than 12,000, the number of unique page views is more than 40,000. The service is popular, despite various notes on the network about "Bravoavia". Visitor reviews are very different, but many of them are negative.
What does the site offer?
"Bravoavia" offers services for booking and buying tickets to almost any destination via the Internet. The website states that "Bravoavia" is "an international trademark of the BravoFly Group SA". In addition to air tickets, you can also book hotels and cars on the site. Even car rental discounts are offered if the car is rented through the Bravoavia website. Air tickets are offered at competitive prices. The client who visits the site will find out that here atTravel planning also takes into account the offers of low-cost airlines such as Wizzair or Ryanair. The website reports the Swiss registered office of Bravofly SA, which owns Bravoavia.
Reviews: main claims
In general, customers are unhappy with the following points:
- Sometimes ticket prices are underestimated. Those. during the booking process, one, more favorable price is shown, at the end of the booking, a completely different price is offered. There were even cases when, after buying a ticket, a call was heard from the Bravoavia Customer Service Center, and it was reported that the fare had been changed, and a certain amount had to be paid (sometimes even >,200 euros).
- Consideration of claims in some cases can take up to 4 months.
- The site does not have an official representative office in Russia. The company can only be contacted by phone or email.
- When booking, all information on the ticket is not displayed (for example, the ability to change, return or reissue a ticket to another person). For "beginners" this creates a rather serious inconvenience, since they do not have enough information to make the right choice.
- The ticket price is initially shown in rubles, but payment is charged in euros. The exchange rate is unprofitable, depending on the ticket, you can lose several hundred rubles on it.
- The company's phone only works from 10 am to 7 pm on weekdays and from 10 am to 5 pm on weekends. During non-working hours it is impossible to contactcompany to resolve urgent issues that may arise when making a transaction on the Bravoavia website.
Satisfied customer reviews
However, on the forums you can also find positive reviews about this company. In such situations, it is always difficult to figure out where there really are gaps in the service, and where the client himself did something wrong. On the forums, many customers of this company say that they are satisfied with the services provided. We managed to get tickets at competitive prices, you can always get through to the customer support center (during business hours), and as for low-cost airlines, they should be treated differently. In some cases, it is better to go directly to the website of the carrier itself and issue a ticket there. One of the clients reports that after the first booking, he received a voucher for 10 euros from this company.
Conclusions
In a word, about the service "Bravoavia" reviews on the forums are very different. There are satisfied customers and dissatisfied ones. As usual on the forums, not everyone writes their real names, and under the nickname you can write anything you like, and there is no way to see the purchased tickets yourself, read the correspondence of this client with the company, listen to telephone conversations in order to understand what and how really it was said. You decide. You have the opportunity to go to the site "Bravoavia", evaluate everything with your own eyes, compare it with competitors' sites (perhaps also imperfect) and make a choice. The best recommendations are probably still from the people youyou know, friends and relatives who have already used the services of this company.
