Sindbad.ru: reviews. Airline booking service

2024 Author: Harold Hamphrey | [email protected]. Last modified: 2023-12-17 10:06

Despite the fact that the summer tourist season is long over, our compatriots have not lost interest in travel. Some are looking for flights for the New Year holidays, while others are already planning their next summer vacation and trying to save money on cheap tickets. Most of the tourists have long mastered the use of various Internet platforms, they allow you to view offers from a large number of domestic and foreign airlines and make a choice in favor of the most suitable option.

Sindbad.ru is one of the most popular search engines. Reviews about this online service on the Internet are quite common, but they are very ambiguous, and, therefore, require detailed explanations on an individual basis for each case. Therefore, today we decided to review this popular air ticket booking service so that the reader himself decides how much hesuitable site.

General characteristics of the company

Buying air tickets online has long been firmly established in our daily lives. And indeed, this method has a lot of advantages that allow, without leaving a comfortable chair or sofa, to view the offers of all airlines on the selected route and become the owner of a ticket by paying for it with a bank card via the Internet. In addition, each search engine offers a lot of additional services that make the service more convenient and attract new customers.

Reviews about Sindbad.ru make it clear that the company has been operating on the market for quite a long time. The service was organized twenty-two years ago, and during all this time it has managed to withstand more than one difficult period together with its customers.

The Internet platform has shown itself to be innovative in many ways. For example, Sinbad was the first in Russia to cooperate with the international search engine Galileo. It offers real-time information on over six hundred airlines and their routes. In addition, ten years ago, this cooperation allowed customers of the service to receive an electronic itinerary receipt by mail. With its help, check-in for a flight has become much easier.

Approximately seven years ago, the booking service established cooperation with the QIWI payment system. From that moment on, customers could pay for air tickets not only with a bank card, but also through terminals. This scheme of work showed itself perfectly on Sindbad.ru. Tickets are booked on the search engine website, but herepayment can be made at the terminal closest to you within 24 hours.

Today, judging by the reviews, Sindbad.ru is the clear leader in the online air ticket sales market. The company has many diplomas and letters of thanks, and every year it improves its service to meet the needs of modern times and customer requests.

A few words about the service

It can be said that literally immediately after the start of work, the Internet platform became very popular. The Russians quickly appreciated the convenience of the new service and trusted its employees. Thanks to this attitude, three years after the creation of the search engine, a real Sinbad office was opened in St. Petersburg. It is still located on Sovetskaya Street, so if you have any difficulties with returning tickets and other nuances of the flight, all questions should be addressed to its employees.

You can do this by mail or by phone. Sindbad.ru has a support service, although it does not work around the clock and this must be taken into account when purchasing tickets through this service. For employees, the working day begins at ten in the morning and lasts for twelve hours. At night, no one will provide support to the company's customers.

If necessary, those who have already purchased tickets and want to change or return them can contact the search engine management via e-mail. However, experienced travelers are still advised to carefully read all the information posted on the official website before buying a ticket.

It is noteworthy that the negativereviews about Sindbad.ru often arise due to the ignorance of the buyers themselves. They are in such a hurry with the purchase that they do not even try to find out more about tariffs, return conditions and baggage allowance. And in case of problems, they blame everything not on their unprofessional approach to organizing a trip, but on the booking service.

Site Feature

Some Sinbad customers complain that the site itself, its interface and design look a little dated. However, this is not the main thing for such services, because customers come here for cheap air tickets, and there are just a huge number of them on the site.

Literally from the first seconds after hitting the main page of Sinbad, it becomes clear that navigation here is quite convenient. It allows the client to quickly navigate and enter the necessary data into the search box. Literally in a few minutes before his eyes will be all the proposals for the planned route. In this case, the tourist will see several options for flights, grouped according to certain characteristics:

• straight;
• transit;
• with long transfers;
• difficult;
• the shortest;
• cheapest.

Of all this, the client will definitely be able to choose the right route for himself, however, most travelers still prefer the cheapest air tickets.

In order to have complete information about the work of the resource, you should go to the "Help" section. All data is collected hereair tickets, purchase requirements and other nuances of cooperation with the site. It is convenient that an online consultant works here. All questions can be asked around the clock and almost instantly get an answer.

Working with mobile applications

Tickets from Sindbad.ru can also be purchased through various mobile applications. The booking service keeps up with the times and understands that many people value their time and try to search for tickets through their phone, tablet and other gadgets.

In general, customers rate the work with mobile applications as a solid four. They immediately display the main page with a search bar, you can immediately see customer reviews, which can significantly save the tourist's time. If necessary, the application provides a link to the website of the Internet resource, which can be accessed in one click if there are any serious questions about the work of the company.

The disadvantages of mobile offers buyers often include their slow work, which is absolutely independent of the speed of your Internet. Sometimes you have to press the buttons several times to book a ticket, which can cause the application to freeze. In this case, you will have to come here again and again fill in the proposed travel route in the line.

Based on the similar features of mobile applications, experienced tourists are advised to look for tickets and do all the manipulations with them through the official website of the company.

Buying tickets online

Travelers believe that this Internet resource is very simple and quite convenient even for people who rarely use a computer. On the Sindbad.ru website, registration is not required, which saves a lot of time for customers. If you plan to use the services of this service often, then over time you will need to complete the registration procedure in order to receive discounts and view your order history. However, this is not required for a one-time ticket purchase.

After the client decides on the choice of a ticket, he can proceed to its registration and payment. Please note that the price shown on the site includes all necessary fees at existing rates. Before paying, the service may offer you several insurances. This is insurance against lost luggage, flight delays and other situations that may happen to tourists on the way. However, the site does not impose these services on you, you can easily turn them off and pay only for the ticket itself.

Be very careful when filling in the field with the passport data of passengers. If you make a mistake in the future, it will be very difficult to reissue a ticket. In some situations, customers have to pay a fine and completely change the itinerary receipt. However, at certain rates, this will not be possible.

Pay for airfare

After you fill in all the required fields on the page, you can proceed to payment. However, do not forget to enter the discount code on the Sindbad.ru website, if you have one. It is usually given to regular customers,who often purchase air tickets throughout the year through the Internet platform we describe.

Most tourists pay for the purchase with a bank card. Don't worry about security, because all payments go through the Gateline gateway. It ensures the safety of your personal data that scammers cannot steal.

For those who prefer to pay in cash, there is a QIWI payment system. For this method, you must have a valid wallet and provide its number on the Sinbad website. After a brief check, the service will issue you an invoice, which will need to be paid at any terminal. Keep in mind that a one-time payment should not exceed fourteen thousand rubles. If the amount of your purchase is higher, then break it into parts. In any case, the terminal will take a commission of one hundred rubles. After payment, you can print your itinerary receipt and once again view all the details of the upcoming flight.

It is noteworthy that if you have a QIWI wallet, you may be offered to issue a virtual card. This is done almost instantly, and in the future the client will be able to use it to pay for any purchases via the Internet.

Sindbad.ru service: ticket refund

There are situations when a flight has to be canceled or slightly moved the date and time of the flight. Keep in mind that you won't be able to do this for free. In any case, you will have to lose some money. However, some tariffs are not subject to exchange and return, this must also be taken into account when purchasing.air ticket.

If your tariff allows you to make a return, then get ready for the fact that the money will be returned to you minus fines. One and a half thousand rubles is the Sinbad commission, it is never returned to the buyer. The airline will also deduct its refund pen alty from the amount paid. The Internet platform cannot be held responsible for the actions of the carrier, and therefore does not report on specific pen alties provided for by it. Such information can only be found on the airline's website.

Refunds are made in the same way as payment. This process usually takes two weeks. Sometimes the return is delayed for a whole month.

The search engine will not deduct its service fee from you if you have to cancel your flight due to illness or visa application center refusal.

Service Benefits

"Sinbad" has a large number of advantages over other search engines operating in the online ticket sales market. They can be summarized in the following list:

• opportunity to purchase an air ticket without wasting time going to agencies and ticket offices;
• the site shows the final cost of the flight, including all fees for different fares;
• customers choose from 600 airlines around the world;
• fast purchase;
• a selection of the cheapest flights.

Also, the advantages of the service include the ability to book a ticket without specifying a passport number. This is convenient when the passenger has not yet received a foreignpassport, but really wants to buy a ticket at a low price.

Cons of the Internet platform

Specialists often write that the site abuses advertising in the process of searching for tickets. She pops up too often and distracts from the process.

A shortcoming of the service is a long ticket check. After the payment is made, the company does not send the itinerary receipt to the client's mail for quite a long time. At this time, all information on the purchase is checked.

The main drawback of "Sinbad" is the support service. In case of unforeseen circumstances, passengers have to solve the problem on their own at night and in the morning. This significantly reduces the company's rating in the eyes of its customers.

Service Sindbad.ru: reviews about buying air tickets

Among the comments of passengers there are both positive and negative. Clients of the second group highlight the following problems in cooperation with the service:

• long wait for refund;
• rude and incompetent call center staff;
• changing the departure date without notifying the client;
• Order cancellation often occurs without the passenger requesting it.

There are quite a few positive reviews about the work of Sinbad. Analyzing these comments, we can conclude that the company has regular customers who are happy to write about their positive impressions of the service:

• opportunity to accumulate bonuses;
• convenient mobile application,suitable for urgent purchase;
• when registering on the site, the client will receive notifications about promotions, discounts and other options to buy a ticket at a reduced price by mail;
• when subscribing to a certain route, the system will analyze the cost of the ticket online and send you information with changes;
• when a flight is canceled by Sindbad Airlines, it will rebook tickets for its customers for the same dates independently.

In general, passengers positively evaluate the work of the booking service and advise it in cases where you are sure that the flight will take place exactly on the dates you scheduled it for.