Kiwitaxi: reviews of tourists, booking procedures, pros and cons of the service

2024 Author: Harold Hamphrey | [email protected]. Last modified: 2023-12-17 10:06

Transfer Kiwitaxi is a modern service for ordering individual transport with a professional driver. It is used by travelers as an alternative to ordering a taxi from the airport. In the article, we will consider reviews about "Kiwitaxi" from customers. We will also find out what the Kiwitaxi ordering system is, the booking procedure, the pros and cons of the service.

Kiwitaxi car transfers

This is an online transfer booking system in many countries of the world, which partners with more than five hundred and seventy-five professional transport companies specializing in the transport of passengers.

An agreement has been signed with each partner on what the service should be, and uniform service standards have been established so that tourists around the world receive stable high-quality service. After ordering, the Kiwitaxi service immediately finds the driver and fully manages the journey to the destination. After booking, the client receivesvoucher and travel reminder. After it, the service controls the provision of services according to the company's standards and collects feedback from tourists about Kiwitaxi. The service has Russian-speaking customer support, which is available 24/7.

Booking procedure for the client

In order to order an individual transfer, the client must visit the company's website.

The site works on both desktop and mobile browsers.

On the site you can choose and order a transfer from the airport, train station or hotel on many tourist routes. All you need is to choose a route, where to pick up and where to bring, then find a car that is suitable for the class and number of seats for passengers, then fill out a simple booking form, indicating your contact details and the time when the driver should arrive. If you need to pick up from the airport or train station, then the flight and time of arrival are indicated.

Important: at the moment there is no official Kiwitaxi app for phones, do not download third-party resources, check the information on the official website.

Payment procedure

After booking an individual transfer on the site, you must pay for the order. There are three payment options in total, depending on the country of transfer:

First - the client can pay with a bank card on the site immediately after booking

• Second option - the client postpones payment untilthe moment of the trip, i.e. pays directly to the driver in cash in the currency indicated in the voucher that he receives after booking on the site. It can be rubles, dollars, euros or other currencies. When ordering, you must link your bank card to confirm the seriousness of the intention to travel.
• Third option - prepayment on the site, the rest of the payment - to the driver in cash.

Procedure for the provision of services

So, the booking is made, the payment is made, the order vouchers are in hand. Upon arrival or arrival at your destination, a driver with a name plate will be waiting for you in the waiting area, he will guide you to the car and, possibly, help you carry your luggage. The driver speaks English or Russian, in any case, you can not be afraid of problems with the language barrier, he knows where you should be taken, and he does not need to explain anything. If you order a transfer to a hotel or apartment, the driver will be waiting for you in the lobby at the hotel reception or at the entrance to the entrance.

If you have any questions or problems, you can always contact the support service: call the numbers indicated in the voucher or write to it.

Service Benefits

1. The car is waiting for you at the appointed time, and the driver meets you as close as the rules of the airport / train station allow, besides, he already knows the flight number and is waiting for you with a name plate - no need to look for each other.



2. If you are traveling with children who need a child seat, just indicate this when ordering, the driver will equip the car with the necessary number of child seats.
3. Carry sports equipment - please indicate this when booking. The order will be confirmed if there is a driver with a suitable car in the region.
4. You know in advance what class of car you will be driving. You will be sure that there will be enough space for all passengers and luggage.
5. If you are not in the mood or you do not know the language spoken by the driver, then there will be no difficulties. All information is indicated in the order, the driver already knows where to go, the price is also known in advance (with a full prepayment on the website, you should not pay the driver at all).
6. If you like to talk and there is no language barrier with the driver, then he will be happy to give you a mini-tour, telling you about local attractions during the trip.
7. The price will always remain the same, which cannot be said about public transport or local taxis.

Differences of an individual transfer

Compared to local taxis:

• At least ten minutes faster, the driver is already waiting for you at the appointed time.
• No language barrier - the driver speaks Russian or at least English.
• The price is known in advance and will not change.
• You can pay for the trip on the site and not worry about currency exchange and finding change.

Compared to a taxi, which can be ordered throughapp:

• You can order a car with child seats, any class for the required number of seats.
• You don't have to search the Internet upon arrival in your destination country.
• All drivers are licensed and professional.

Compared to public transport or group transfer:

• One and a half to two times faster, you don't have to wait for the car to arrive, the driver will take you straight to your destination.
• You can leave at any time, even at night.
• The comfort of a trip with a private transfer is much higher.

Cons of an individual transfer

• Need to book in advance with specific date and time of arrival and destination, not suitable for spontaneous trips.
• On average, a transfer service is 10-20% more expensive than taxi fares. In addition, there is a single price throughout the city, i.e. if the hotel is located near the airport, then you will pay the same amount as if the hotel was located at the far end of the city.
• If you are traveling alone or as a couple, the transfer service can be five times more expensive than public transport, because in some cities with a developed transport system, you can get from the airport to the desired place without transfers.

Kiwitaxi for agencies

For travel agencies, the Kiwitaxi booking service has an affiliate program. A travel agent, registering in a personal account for agencies on the company's website, can offer his clients an individual transfer instead of a group transfer, which is usually included in any packagetour.

"Kiwitaxi" provides training for agencies, which tells how to sell an individual transfer, and also provides support at all stages of work. The agent has access to a convenient personal account where you can place orders for your tourists, the booking system is no more complicated than booking a transfer on your own.

The agent books the client, pays for the order and gives him a voucher. From each order, the travel agency receives a commission, an average of four hundred and fifty rubles. Analyzing reviews about Kiwitaxi from agencies, we can conclude that the service is very convenient, and there are no problems when using it.

Reviews

Analyzing reviews of Kiwitaxi from different sources, we can conclude that the service works flawlessly. You can safely use it yourself and recommend it to your friends and acquaintances. Let's look at examples of Kiwitaxi reviews. Three of them are displayed on the website of the service, all of them are extremely positive. There are also links to other sources where customer feedback is collected.

Google has 637 reviews, 86% for five stars, 12% for four, 1% for three and one star. On third-party sources, 95% of customers recommend this service to other tourists. The Kiwitaxi rating is 4.8 out of 5.

The situation is worse on domestic resources. Here, the average rating, according to reviews of Kiwitaxi, is much lower: of them, only a little more than half - 55% - are positive. Twenty-six reviews - one star. Commentators complain about poor service, impolite drivers, incompetentcustomer support and cheating customers. Rating – 3.1 out of 5.

Estimates differ on different sources, the average is 3.2 out of 5. Commentators' claims are about the same as on the previous site.

If you take the opinions of customers in the country as a whole, then there are more positive reviews with a willingness to recommend the service. There are also negative points, but with each of them feedback is provided from the support service. Unfortunately, there are no statistics and no average rating.

Thus, most reviews of Kiwitaxi are positive. The company has been operating since 2012 and has managed to establish itself as a reliable and convenient service for ordering an individual transfer.