China Southern Airlines: passenger reviews

2024 Author: Harold Hamphrey | [email protected]. Last modified: 2023-12-17 10:06

Today, people strive to be as mobile as possible, which means that fast transport links between cities always remain in the spotlight. Nothing faster and more convenient than an airplane has been invented to date, so the whole world of businessmen, for whom time is money, uses the services of air operators. Today we want to tell you about one of the largest companies in this field, which is called China Southern Airlines. Reviews about the operator with which you are going to fly from time to time or quite often are of course of interest to everyone, so we will try to collect all the information that is available on the network so that you can get a comprehensive opinion.

A little about the company

Today, this airline based in China is the largest in the world. Its base is located in Guangzhou. She was able to build up the capacity in record time in order to ensure the operation of local, regional and international flights. If we consider on a global scale, then the coverage area of this company is simply immense. Probably because of this so much attention of people who useservices of air carriers, chained specifically to China Southern Airlines. Passenger reviews, of course, are different, someone always remains dissatisfied, but for the most part people positively assess the quality of services and the pricing policy of the company. The planes of this air carrier depart from 121 airports of the world, which makes it possible to establish itself on the world stage. Of course, more than half of the airports from which flights originate are located in China. This provides not only excellent communication within the country, but also allows guests from near and far abroad to move within the country at an optimal speed for them. The second big field for activity is the post-Soviet space.

Company History

This is one of the oldest companies in the world. The first representative office of China Southern Airlines was established in 1988, it became the base airport in Guangzhou. It is still considered the most important political, economic and transport center of the southern part of the country. Somewhat later, the young company was noticed and taken under its wing by the Civil Aviation Administration of China. Such cooperation, of course, played a huge role. It was thanks to him that China Southern Airlines received an excellent air fleet and an excellent route network. Further growth was already a matter of technology.

The carrier operated flights within the southern part of the country, but very soon it had direct flights to Beijing. Already in 1991, the picture changed dramatically. International traffic has now opened. From China becamepossible to get directly to Jakarta and Hong Kong, Kuala Lumpur. In 1992, Bangkok and Manila, Penang appeared on the schedule. The geography of domestic transportation has also expanded greatly. Already in 1993, it was possible to count 90 routes within the PRC and 10 international destinations.

Destinations in which the air carrier operates

This is important to know for everyone who is looking for a reliable air carrier with the best prices for services. Be sure to check out China Southern Airlines. Reviews indicate that this operator not only adheres to an attractive pricing policy, but also allows passengers who often use air travel services to accumulate certain bonuses, which allows them to save even more. The carrier sends its planes to Kazakhstan and Turkmenistan, Kyrgyzstan and Tajikistan, Uzbekistan and Georgia, to Russia. However, China Southern Airlines does not stop there. Passenger feedback suggests that the opening of international flights has become a pleasant novelty. Flights to such remote cities as Amsterdam and Sydney, Chicago and Los Angeles, Frankfurt, London have become possible.

Air fleet

Initially, China Southern Airlines' fleet consisted of Boeing 737-200, Boeing 737-300, Shorts 360 and Xian Y-7. Shorts 360s and Xian Y-7s were soon replaced by SAAB 340Bs, and Boeing 767-300s were also leased. Already in 1995, the company got on its feet so much that it was able to gain independence from the CAAC. First of all, this meant the possibilityindependently choose new equipment and new directions, as well as determine the pricing policy. And the company (one of the first in the world) decides to purchase a long-haul Boeing 777 airliner. Every year, China Southern Airlines develops its route network and fleet. Today it is already 450 aircraft. In addition, a number of vehicles are under order, which means that the fleet will continue to grow in the future. This suggests that the carrier has global plans for further development and providing its customers with optimal conditions for air travel.

Current status of the company

The management of the company does not stop there. Today it is the largest joint-stock airline, which has a network of offices in all countries. We will consider them in detail below. The route network covers more than 110 points within China, as well as Hong Kong, Taiwan, East and South Asia, Australia, America and the Middle East, Africa and Europe. Aircraft of this airline connect China with most Russian cities.

Bonuses and discounts

This is sure to interest frequent flyers. The carrier treats those who use its services with special warmth and strives to keep the favor of its customers. This is especially true for business people, for whom China Southern Airlines is often a potential air operator. Business class reviews are regularly posted on specialized forums. People are satisfied with the wide range of services provided by the carrier, andthe accumulative system of bonuses is just a real find. Especially for businessmen, the Sky Pearl Club package was developed, which makes it possible to earn a free trip on their own flights. Remarkably, bonus points are accumulated on your account even when you use the services of flights of all airlines that are members of the SkyTeam alliance.

A little more about earned bonuses

It's easy enough here to earn miles, according to the accumulation scheme, you must purchase flight tickets. The mileage covered by the flight is the number used to calculate your bonus miles. The booking subclass determines the applicable percentage. That is, first class will give you much more bonus points than, for example, economy class. You can use your award miles to pay for flight tickets after you have accumulated enough of them. It is thanks to this scheme that China Southern Airlines has become interesting for the most busy and mobile people. Business class reviews show that by choosing this air carrier, you get a full package of services, including comfortable conditions and good food, friendly service, and most importantly, the ability to get anywhere in the world on time in record time.

Air Pass

This is another novelty that makes the mostconvenient travel in China. You can plan your own trip by purchasing one China Pass. This ticket can be purchased from any of the 13 China Pass members. You are then required to book your first flight within China at least 3 days prior to departure. Further flights can be booked as needed. One such "pass" includes from 3 to 16 flight segments.

Passenger service

You can choose the class of service, Depending on your preferences and financial capabilities. At the same time, the rules are uniform and apply to all airlines of China Southern Airlines. Feedback from passengers who frequently use the services of this carrier suggests that no matter what choice you make, you can be sure that you will be satisfied with the quality of service.

Economy class in the aircraft of this carrier may surprise you with its comfort. Adjustable chairs are installed here, in the backs of which LCD screens of the entertainment system are mounted. There are models of liners with enlarged windows, for those who like to look at the blue distances. The list of services includes everything you need for the flight.

In addition, the plane provides premium economy class. It assumes more comfortable conditions, a free layout of cabins, which means that there will be much more free space for each passenger. Armchairs are equipped with special mechanisms for back support. In-flight flight attendants serve delicious meals and delicacies from Western and East Asian cuisine.

Business class welcomes its business guests andprovides for the possibility of comfortable rest during the flight. Armchairs are laid out in comfortable beds for rest. In the back of each seat there is a liquid crystal display, there are sound-absorbing headphones. Passengers will be delighted with signature dishes.

Finally, the first class is seats for VIP passengers. The department has only 8 places with individual free space. Armchairs easily transform into comfortable beds, there is a safe and several lighting modes to choose from. You can watch movies and listen to music.

Additional services

Today it is one of the leading airlines in the world. Those who fly regularly are probably familiar with China Southern Airlines. The representative office in Moscow brought it to a fundamentally new level, opening up the possibility of connecting China with major cities of Russia by air. This direction is the most demanded, given the ever closer economic ties between the two countries. However, more on that below, and now let's talk about the service that the company offers to its customers.

One of the interesting novelties is the possibility of group travel. The company focuses on financially advantageous offers, in particular, on cheap group tickets. This offer is primarily valid for trips to Australia. Moreover, the larger your company, the more significant discount you can get. So, a group of 4 people will receive 10% savings, and of 20 people - already 20% of the ticket price.

Another interesting offer is the opportunity to upgradeservice directly at the airport, on the day of departure. The airline takes care of the night rest of its customers. Anyone who flies through Guangzhou with a transfer, while purchasing both tickets for the flights of this airline, gets the opportunity to stay at a local hotel for free. Based on customer feedback, these marketing strategies are paying off. People who, on duty, have to fly frequently, are happy to use bonuses and special offers from this company.

China Southern Airlines Baggage Allowance

When collecting suitcases, it is imperative to take into account the standards that the company sets for us. First of all, everyone is interested in hand luggage, which is carried free of charge. Of course, on long trips, each of us has to fulfill orders from our relatives and friends, as well as buy gifts, various exotic delicacies. If you are flying with China Southern Airlines, your carry-on baggage allowance is 5kg and you will have to meet this allowance. During the flight, one seat is assumed, only in the first class, two seats are calculated for each passenger with parameters 204055.

Larger cargo can be transported in a special compartment. China Southern Airlines checks in baggage depending on the direction and class of the purchased ticket. For economy class, it is permissible to have in suitcases from 20 to 40 kg, for premium class - from 23 to 45 kg, for business class - from 23 to 50 kg.

Airline offices in Russia

There are quite a lot of them, we will give you the main contact details so that you know where to go and where to find China Southern Airlines. The representative office in Moscow is located next to the VDNKh metro station. Address - Prospect Mira, 105. Working hours of the General Representative Office from Monday to Thursday, from 10:00 to 17:00, without lunch. Here you can get answers to any questions, information, issue or return your tickets. If you missed your flight, lost your ticket, if your passport expired on the day of departure, all these difficult situations are resolved here. If you have absolutely no time, and the question is urgent, then you can remotely contact the representative office of China Southern Airlines. Phone +7 (495) 987 46 29. Polite staff will help you get answers to all your questions and at the same time spend a minimum of time. Judging by the reviews, real professionals work here to help you sort out your problem and solve it.

However, this is not the only address where you can find representatives of China Southern Airlines. Moscow is a transit city, thousands of flights are made through it, so there is another representative office at Sheremetyevo Airport. It works daily from 9:00 to 23:00. Contact phone +7 (495) 232 39 23.

There is also a representative office in Novosibirsk. This is not surprising, because the northern capital also receives a large number of tourists from China every day. And the Russians, in turn, are happy to fly to China. The office can be found at St. Soviet house 64, office 508. Opening hours from 10:00 to 18:00, without lunch. There is also an office in the city of Khabarovsk, as communication with the Far East is also very popular. Address Matveevskoe highway house 26, office 205. The office is open from Monday to Saturday, from 10:00 to 18:00. Lunch break from 13:00 to 14:00.

Today, communication with Kazakhstan is open. The destination is the city of Almaty, and from here you can already get to any corner of the country using domestic flights or by bus.

Passenger reviews

We are almost done talking about China Southern Airlines. Passenger reviews are the last thing I want to tell you about. In fact, how many people, so many opinions, so you can’t count on the fact that the reviews will be exclusively positive. First of all, let's go through the positive points that people who fly this airline note. The planes are very clean, the seats are comfortable, even in economy class. Each passenger is given a pillow and a blanket. Even tall passengers, above 175 cm, do not experience any discomfort during the flight. Much praise for the work of the staff. People are polite and attentive, they smile and do not disturb if the passenger is sleeping during the distribution of food.

Positive feedback on in-flight meals. Chicken with rice is especially praised. A wide range of different drinks is offered, from mineral water to juices and wine. All displays and USB ports work on airplanes, from which you can charge your phone. The crew is especially pleased with its skill. The pilots working for this airline are true professionals. Takeoffs and landings are very smooth, they are not felt at all. The price of tickets is another tangible plus, as the cost of flights is really quite affordable.

But with the dispatch of flights, the situation is not entirely clear. Some passengers say that they flew with this airline many times, and there were no complaints. All flights are carried out strictly at the appointed time. However, others in their reviews voice a completely different situation, talking about endless flight disruptions, their delays and inconsistencies with long waits at the airport. Food is another topic for battles, many people say that the food on board is too spicy and not suitable for a Russian person. The work of the staff is not entirely unambiguous. There are negative statements, but this can be easily explained by the human factor, flight attendants can also feel bad, they can have troubles at home, which affects their performance. Finally, the last disadvantage noted by passengers is problems with early online booking and ticket change. Money is withdrawn, tickets are not issued or do not change. Perhaps the fact is that the system is often overloaded and crashes. However, specialists of the representative centers of the company refute this information. They say that at any time you can perform the necessary operation without any problems, and if you have any questions, it will be enough to call the company's office and they will definitely advise you.

Summing up,It is worth noting that this airline is one of the oldest and most reliable. You can always count on excellent service and delivery to your destination just on time. If you use the services of this operator, then be sure to leave reviews about your flights on specialized resources. This gives other passengers the opportunity to get the necessary information in advance to make the right choice. In addition, this way the company's management will see all the advantages and disadvantages of the airline, as well as the wishes of its customers. That is, such feedback is important both for future passengers who are just choosing an air carrier, and for the person providing these services.