"Anex Tour": reviews of tourists and employees

2024 Author: Harold Hamphrey | [email protected]. Last modified: 2023-12-17 10:06

The Anex Tour company has been known among the participants of the tourist business for over 20 years. To date, under this brand host companies are successfully operating at resorts in 10 countries, including tour operators in Russia. The operator's own offices are open to tourists in the resorts of Vietnam, the Dominican Republic, Thailand, Turkey and other countries.

Activities of Anex Tour in Russia

The travel operator "Anex Tour" has been operating in our country since 1996. During this time, more than 30 countries have been opened for the company's clients. Every year, the tour operator opens more and more new destinations for partners and customers. Anex Tour is represented in 42 cities of Russia.

The mission of the company is to help people realize their dreams and to give them the main joy, discoveries. Numerous positive reviews of tourists about "Anex Tour" confirm that the company works for customers and strives to make a quality vacation accessible to everyone.

Anex Tourspecializes in providing services presented in different market segments. Package offers are formed on the basis of flights of charter and regular flights of leading aviation companies. Exclusive contracts with leading hotels allow us to offer customers a quality product at affordable prices. Tourists are satisfied with their vacation, which is confirmed by their feedback on the tour operator "Anex Tour".

Quality of Service

The company's employees control the tourism product at all stages of its implementation:

• Professional guides at the resorts support tourists around the clock, promptly help in solving difficult situations, control the level of services provided. Taking an open position, the company appreciates the feedback in the form of reviews about the Anex Tour.
• Informing about changes in departure time via messages to the phone.
• Possibility to pre-book a business lounge at Domodedovo Airport.

Regular improvement of business standards is one of the company's priorities. Feedback from employees about Anex Tour characterizes the company as a reliable employer.

Flights with Anex Tour

AZUR Air is a partner of Anex Tour. The company is one of the ten leading air carriers in Russia. The company was recognized as the best Russian airline in the International Charter category. Although tourist reviews of Anex Tour aircraft say otherwise:

• Flight delays ranging from an hour to six hours. itit is unacceptable in our time, when every person appreciates every second of his time.
• Close and uncomfortable planes. With a small height of 165 cm and a weight of 50 kg, it is uncomfortable for a person to sit.
• Lack of cleanliness and order on planes. The unwillingness of aviation personnel to ensure the cleanliness of the aircraft cabin.
• Bad, poor food during air travel. Flights to some countries take up to several hours, so good quality food is highly appreciated by tourists.
• Rough attitude of flight attendants to passengers of charter flights. Many customers regard the attitude of the air staff as disregard and rude, which is unacceptable in relation to vacationing tourists. Many of them vacation with children, it is extremely important for them to have warm drinks, food, blankets, quality service.

Especially often not very happy reviews about flights with Anex Tour (from Moscow and back). Flight delays are all too common. This is extremely inconvenient for busy residents of the capital and city guests who plan their vacation taking into account transfers during air travel.

Vacation in Vietnam

Reviews about "Anex Tour" as a tour operator for holidays in Vietnam are different. Tourists note both positive and negative aspects in the work of the company.

Here is a list of positive things noted by tourists:

• Pleasant, smiling, sociable guides, able to answer all the questions of tourists.
• Variety of sightseeing tours.

Listnegative points too impressive:

• Meetings with hotel guides are scheduled the next day after the stay, even if the check-in took place early in the morning. As a result, before receiving detailed explanations about the rest, before talking about the rules of conduct in the country and the hotel, reviewing the available entertainment, more than a day of the planned vacation passes.
• Forcing overpriced excursions purchased through Anex Tour.
• Unsuccessful planning of excursions by a tour operator at high prices. For example, you should not plan a trip to Winpearl for the weekend, as Winpearl is a popular holiday destination for the locals of the country, and on weekdays there are no such queues as on weekends. An excursion to the Dolce Vita Ecopark disappoints many tourists with the minimalism of the petting zoo - the absence of many animals in cages.
• Unable to cancel tours due to unforeseen circumstances. For example, it is rather problematic, and sometimes impossible, to cancel a catamaran trip on the high seas due to a storm.
• Expensive additional services. For example, an extra charge for a sea view from the room window.
• It is allowed to change the hotel upon arrival on vacation in the absence of the consent of the tourists. People agree because they have no choice and freedom of action in a foreign country.

Nha Trang occupies a leading position in terms of the number of positive tourist reviews about the Anex Tour. Nha Trang is a coastal town in the south of the country. It has become a favorite among tourists for its beaches, unforgettable diving spots and luxurioustropical islands. Nha Trang has a promenade with hotels and restaurants with an abundance of fruits and seafood. Tourists respond positively about their vacation with Anex Tour in Nha Trang. Reviews note:

• Favorable location of Nha Trang: a cable car leads to the tropical island of Che, a boat crossing operates to the reserves on the Mun and There islands.
• The presence of a large number of hotels, restaurants and cafes for every taste and budget.

So, Vietnam with Anex Tour, according to tourists, will bring you both positive and negative emotions. In any case, the country deserves attention from those who decide to relax. It will give you unforgettable emotions, meeting everyone with its stunning beaches and sea.

Unforgettable Thailand with Anex Tour

Tourists after a holiday in Thailand leave both positive and negative feedback about the Anex Tour. Thailand is a beautiful holiday destination in Southeast Asia with numerous long beaches, sumptuous palaces and ornate temples.

Here is a list of positive things noted by tourists:

Pleasant, smiling, sociable sales managers who are able to implement any tour at any price to a happy client planning a vacation

Vacationers leave numerous negative reviews about Thailand and Anex Tour:

• Unfriendly guides with poor information about the history, development and sights of the country. It is worth noting that all guides "AneksTura, as well as other tour operators, are interested in the percentage received from sold excursions. This explains their obsession with the implementation of excursion packages.
• Implementation of the excursion program from "Anex Tour" at inflated prices. For example, a tour with elephant rides and ethnic show in the Nong Nooch garden includes a long wait in line for a five-minute ride on elephants, watching elephant shows and performances by local Thai artists who do not differ in special acting and dancing skills. A festive dinner in a tropical garden is distinguished by a very meager set of fruits (watermelon, melon). The cost of the tour is about $200 for two.

Phuket is the leader in terms of the number of negative tourist reviews about the Anex Tour. It's hard to imagine how much effort you need to make to spoil your holiday in Phuket. After all, it is a beautiful mountainous island with tropical forests and long beaches, many of which are on the list of the most popular beaches of this tropical country. The island is home to many luxury resorts, spas, restaurants and cafes. Phuket Town has markets and old houses with numerous shops, bars and discos.

So, here is a list of tourist reviews about the Anex Tour in Phuket:

• Inconsistency of guides' stories with real excursion programs. Guides greatly embellish what the tourist will see in reality by visiting this or that excursion. The frustration of tourists is usuallycaused by a discrepancy between the reality of what he saw and the promises of the Anex Tour employees.
• According to reviews, excursions contain a lot of promotional information, including calls to visit shops and factories that are uninteresting and unnecessary for tourists, working for a kickback with guides.
• Especially worth mentioning about free tours, such as a sightseeing tour of Phuket. Any free trip passes through a series of factories for tailoring and making souvenirs, shops and shops. A free tour is a free shopping trip agreed with guides who work for a percentage of sales. The main stops in Phuket are a latex factory, a snake farm, a pearl factory, a tea and coffee shop, a local cosmetics shop, a crocodile farm, and a Buddhist temple. The temple is a reward for all those who endured the endless series of shops and shops.
• Obsessive, rude requirement of hotel guides to purchase sightseeing tours in "Anex Tour" at inflated rates. For example, the "Path to Avatar" tour costs about $90 and consists of a 40-minute boat ride, the same walk through the park and a tedious jeep ride. Unreasonably expensive, but dubious pleasure.

As a result, about a trip to Phuket, in particular, we can say the following: you will enjoy the sea and beaches, the sun and fruits. If you want to go on a tour for free, then remember the main pros and cons.

Pros:

• Free opportunity to see remote areas of Phuket.
• Some interestinginformation.
• Visit interesting places.

Cons:

• Intrusive marketing.
• Little time to see the really worth seeing places.
• Takes a whole day.

Reviews about Anex Tour show that the operator does not forget about low-income tourists. Especially those who appreciate any kind of free entertainment.

Vacation in Pattaya with Anex Tour collects reviews similar to holidays in Phuket.

Hot Tunisia with Anex Tour

Tunisia is a country where Western culture meets Arab Africa. Tourists come to Tunisia for the perfect beach holiday: fine white sand, clear sea, comfortable hotels. If a tourist is looking for just this, then this will be in abundance at any resort in Tunisia. Reviews about "Anex Tour" as a tour operator for holidays in Tunisia contain a lot of information.

Pros noted by tourists:

• Relatively reliable tour operator. There are problems with dialing to the call center on weekends and holidays.
• Good transfer. Upon arrival in Tunisia, tourists are met by Russian guides in uniform: in white blouses, gray skirts with “Anex Tour” signs. They put tourists on buses very quickly. The buses are large, clean, comfortable and air-conditioned.
• Variety of exotic excursions, among which the excursion to Phrygia Zoo stands out. Everything on the territory of the zoo is paid, but it is very interesting for both children and adults. There is only one downside tolength of stay on the bus: 1 hour on the way to the zoo, 1 hour on the way to the hotel and an hour and a half to collect everyone at the hotels.

Cons noted by tourists:

• Poor service on the plane: Bad smell, uncomfortable seating, poor food, rude flight staff. Many tourists have a question whether the personnel of the AZUR Air airline passes the necessary certification for the opportunity to hold the position of aviation workers.
• Illiterate, unfriendly, unfriendly hotel guides who do not provide the minimum necessary information to their tourists, which spoils the mood of vacationers from the very beginning of a long-awaited vacation. The main purpose of hotel guides is to sell excursions at inflated prices to the tour operator. Short excursions that take no more than one day are trips to the city of Tunis-Carthage and Sidi Bou Said. These trips are recommended by tourists. The most expensive and longest excursion is a trip to the Sahara desert, it takes about two days. Such a trip is not suitable for couples with children, as it takes a lot of time and effort.
• The most important issue abroad is the issue of exchanging money. Hotel guides say that it is most profitable to change money at the hotel reception, that there is the most favorable exchange rate. Although there is often a post office on the street, where you can change money at a more favorable rate without any problems. This once again testifies to the reluctance of hotel guides to delve into the problems and questions of tourists.
• Unsuccessful consultation from the managementsales. Perhaps this is due to the fact that Tunisia is a fairly new direction in tourism. For example, in August in Tunisia, there is an influx of jellyfish on the beaches. Do not choose this month for a holiday in Tunisia.
• Rare, but possible thefts in hotels: both at the reception and in the rooms. It is also worth remembering that the checkout time at the hotel starts at two in the afternoon, but you need to leave the room at 12 noon, and if you stay in the room, you may be charged extra money for this. Guides often forget to inform tourists about this, which then causes problems.

Tunisia is a trendy holiday destination for all lovers of African exotics. The Sahara desert will give unforgettable emotions to everyone who wishes to spend two days there.

Vacation in cheerful Spain

Sunny and cheerful European country is waiting for its tourists on the beaches of the Mediterranean Sea, ski resorts. Entertainment and attractions from Madrid to the Canary Islands, from Dali to Gaudi - all this can give tourists Spain. Reviews of Anex Tour as a tourist operator for holidays in Spain emphasize not only the beauty of the country, but also warn of possible problems.

Pros noted by tourists:

• Relatively reliable tour operator.
• Variety of tours offered. For example, many tourists recommend the Arenal youth resort. There are a lot of young Spaniards and representatives of the younger generation from other countries. Whole youth companies come and go to the resort. On the first andsecond line hotels. Further from the sea there are houses of local residents. They are usually two stories high. The second-line hotels are all located on a hill, you need to climb up after the beach.
• Good food in hotels at any boarding house.
• Clean beaches. Additional services, including sun loungers and umbrellas, are paid.

Cons noted by tourists:

• Poor service on the plane: disgusting smell, inconvenient seating, poor food, rude attitude towards passengers by air personnel.
• Provision of non-conforming hotels, even if you are not flying at the Fortuna fare. Reviews about Anex Tour in Spain are very often negative because of bad hotels, because of not providing hotels agreed in advance, because of dirty old cramped rooms with small balconies, which usually contain two plastic chairs. The lack of minimal amenities in the rooms (refrigerator, air conditioning, safe). Provision of TV remote controls placed in the rooms to tourists on bail (the value of the deposit is 10 euros).
• Rare incidents of petty theft in hotel rooms appear in tourist reviews.
• Providing excursions at rather inflated prices from Anex Tour. The difference between the cost of an excursion from Anex Tour and from a street seller is from 8 to 50 euros.
• Many excursions are held in international groups from the tour operator "Anex Tour". Reviews of tourists indicate that very little information is absorbed when visiting such international excursions. If you are not fluentforeign languages, it is better for you to attend excursions with Russian-speaking groups of tourists.
• Many excursions are purely promotional in nature, and include visiting a huge number of unnecessary shops and souvenir shops. For example, such excursions include almost all trips to Barcelona or Madrid. Although these cities are considered one of the most beautiful metropolitan areas in the world with unique architecture. An excursion to Palma de Mallorca is also full, as a rule, of no interest to anyone, except for inveterate shopaholics, shops and shops.

The conclusion about traveling in Spain, as well as in any other European country, can be drawn as follows: plan your air flight and hotel accommodation with a reliable major travel operator, but it is better to organize your vacation in the country on your own without buying boring excursions at inflated prices. So you can see more and spend less money. The European country is safe enough to travel, almost any tourist will be able to organize their leisure time in it on their own without involving tedious, taciturn and rather mercantile guides.

Sunny Dominican Republic

The Dominican Republic is called the Caribbean Eldorado for tourists. There are endless sea expanses and shining white sandy beaches. The crystal clear sea is ideal for divers and is a source of fun for children and adults. The hospitable local population with its incendiary songs and exotic dances, the nightlife of the island, the paradise nature - all this will leave you with an unforgettable experience.impression.

Magnificent resorts with first-class hotels, interesting excursions, unlimited opportunities for recreation, even trips to desert islands - everything is created for an unforgettable holiday in the Dominican Republic.

Reviews about Anex Tour as a tour operator for holidays in the Dominican Republic will allow many vacationers to decide on a choice of excursions.

The main advantages, according to tourists:

• Informative site with prices for tours, allowing you to make an independent calculation of the tour for a long time before the trip.
• Quality transfer services.
• Relatively reliable tour operator.
• A wide range of services, including the offer of excursions. Especially tourist reviews of the Anex Tour recommend excursions to Saona Island (the name of the excursion is Saona Deluxe) and an excursion to La Hacienda Park.

The main disadvantages, according to tourists:

• Not all guides perform their duties well.
• Poor flight service.

The Dominican Republic is beautiful with its beaches, sea and tropical fruits. The best passive beach holiday, perhaps, is in this country. When choosing where to buy excursions, especially on the high seas, remember your safety and the safety of your family. Perhaps sometimes it is better to overpay than to get into a situation that threatens life and he alth. The sea is not only warm and clean, but also treacherous and cruel.

Hospitable Turkey

Reviews of tourists about "Anex Tour" as a tour operator for holidays in Turkey allow you to weigh all the advantages and disadvantages of such a holiday.

Here is a list of positive things noted by tourists:

• Anex Tour is a reliable tour operator offering trips to Turkey for more than a year.
• Competent, experienced guides, able to answer questions tourists have.
• Great weather almost all year round. Clean warm sea, comfortable beaches, enough fruit.
• Service in hotels at the highest level. Turkey has the most amazing hotels for families with young children: an abundance of entertainment, slides, development sites, water parks, and children's animation. Turkey has many hotels for youth recreation with bars, restaurants, discos and all available entertainment.

List of negative points:

• Bad flight conditions. Poor food, unfriendly staff.
• Hotel guides aim to sell tours. All other problems and questions of tourists do not bother them at all, and the guides will not solve the problems.
• Permanent reviews of excursions imposed by guides through the "Anex Tour" as extremely expensive and uninteresting. For example, the excursion "Pirate Yacht". The ship has nothing to do with a pirate ship other than the stucco on the rear deck. Most likely, this vessel is intended for discos and parties, rather than for a themed trip to the open sea with children. Souvenirs are sold on the ship at exorbitant prices (plastic products), yourphotos in the interiors of the ship are also overpriced. The animators on the ship are Russian-speaking artists who do not have outstanding acting skills. All games, master classes are held for children for a fee (for example, the cost of sand modeling is five dollars). Ice cream and sweets are available for a fee. If you want your kids to enjoy a trip on a pirate ship, get ready to fork out. During the tour, two places are visited: turtle island and a waterfall. At the end of the tour, a foam party is held among heavily drunk tourists. If you are going on a tour with children, consider whether you want them to watch heavily drunk people dancing in the foam. Alcohol is sold on the ship in free unlimited access.
• Expensive additional services. For example, an extra charge for a sea view from a room is the norm for all hotels in Turkey. Thanks for cleaning the room has also become the norm.

Turkey is the most popular country for holidays among the inhabitants of our country. Youth companies, families with children and elderly parents come here to relax. Everyone will find something to do in this country to their liking and affordability.

Turkey until recently was a safe enough country to spend your unforgettable holidays. Therefore, excursion holidays in this country, if desired, can be organized independently, especially since there are a lot of Russian-speaking people in Turkey.

One of the most popular and fashionable destinations in Turkey are spring trips to the country's capital - Istanbul. Travel reviews about Anex Tour travel agencies testify to the possibility of a quality and inexpensive vacation in the spring in Istanbul.

Results

So, the reviews about the tour operator "Anex Tour" come down, first of all, to claims about the work of meeting and hotel guides. Complaints about the work of guides begin with complaints about an inhospitable meeting at the airport and end with complaints about the imposition of unreasonably expensive, often uninteresting excursions that must be bought from the guides of Anex Tour.

Unprofessional guides are the main problem of Anex Tour. Their incompetence comes down to the inability to sell profitably and unobtrusively excursions with Anex Tour. Reviews of tourists say exactly this. It would not be difficult for a good sales manager to explain to tourists the benefits of buying excursions from a tour operator, and not from street vendors.

On the other hand, one cannot fail to note the pluses in the work of the Anex Tour company. Tourist reviews positively characterize the information site of the travel operator with the ability to independently calculate the tour long before the trip, as well as tour sales managers working in Anex Tour and the variety of travel packages offered.