Classes of service at Aeroflot - features, services and reviews

2024 Author: Harold Hamphrey | [email protected]. Last modified: 2023-12-17 10:06

Aeroflot Airlines offers its passengers several classes of service: economy, comfort, business. The airline gives the right to passengers to upgrade the class of service for miles. It is also possible to upgrade the class by paying for the service. All Aeroflot service classes meet international service quality standards.

Economy Class of Service

Economy class tickets are the cheapest. The airline offers its economy class passengers:

• delicious meals on board;
• opportunity to choose from a wide range of drinks;
• comfortable chairs;
• high service;
• multimedia entertainment system available on long haul flights.

The free baggage allowance depends on the type of fare, but in most cases it should not exceed 20 kg. Also in someon airliners, the Space+ system is available. With this system, the seats have more legroom. You can buy the Space+ service at the counter where you check in for the flight, if there are free seats

Also, if the passenger is traveling with a child, flight attendants will offer specially prepared children's kits to make the flight fun and exciting. Various games and coloring pages will help to captivate the child throughout the flight.

Most passengers leave positive feedback about Aeroflot's economy class service. However, some customers are not satisfied with the number of flight attendants serving economy class seats.

Comfort Service Class

This Aeroflot class of service allows passengers to spend the most comfortable time in flight. Passengers can enjoy comfortable seating, a multimedia entertainment system, and gourmet meals that must be booked in advance.

Those who travel in comfort class have the right to carry baggage that can take up 2 pieces and weigh up to 23 kg, as well as carry-on baggage up to 10 kg with them on the plane. If a passenger has an elite status in the Aeroflot Bonus program, he can use the opportunity to carry additional baggage.

Comfort class seats are available on Boeing 777 aircraft, the age of each aircraft does not exceed 2 years. The width of the chair is 49 cm, and the distance between them is more than 95 cm. Each comfort class chair is equipped with a USB port, andsockets for recharging technical devices are also available to passengers. Custom lighting is also available.

Passengers traveling in comfort class can sleep during air travel, this seat is equipped with a footrest, the seat back is deflected. Flight attendants will offer each passenger pillows and blankets.

Comfort class service reviews are mostly positive. Passengers appreciated the larger seats, as well as larger tables and an improved menu.

Business Class of Service

Business class has the highest level of service. Passengers traveling in business class have access to the Sky Priority suite of services. It includes:

• fast passage of all pre-flight procedures required at the airport;
• access to most luxury lounges;
• passengers are eligible to check-in at separate business class desks.

Deluxe lounges have a number of benefits:

• availability of fresh press;
• light snacks;
• free internet access.

Passengers who have platinum and gold levels in the Aeroflot Bonus program have the opportunity to take one more passenger to the luxury lounge. They also have the right to check in two suitcases free of charge, each weighing no more than 32 kg. Hand luggage must not exceed 15 kg in weight.

Each passenger,Traveling in Business Class on an Airbas A330 receives during the flight:

• Panasonic private entertainment complex, movies and music in the complex are constantly updated;
• served in porcelain or glassware lunches (breakfasts/dinners);
• chairs that easily fold out into a bed;
• access to soft drinks or alcoholic drinks throughout your flight.

Upgrade

Most passengers ask themselves "How to upgrade the service class at Aeroflot?" For an additional fee, all passengers of the airline can upgrade the class of service of the flight to the level of comfort. To do this, several conditions must be met:

• passenger paid for an economy class ticket;
• flight booked for a scheduled airline flight;
• flight number not in range SU3000-4999;
• flight is carried out on an airliner equipped with comfort class seats.

Cost of upgrade

A passenger who decides to upgrade from economy to comfort will need to pay for the service a cost that depends on the duration of the flight:

• 3000 rubles if the duration of the flight does not exceed 3 hours;
• 4000 rubles if the duration of the flightis 3 to 6 hours;
• 5000 rubles if the flight duration is more than 6 hours.

A passenger who ordered an upgrade service during check-in for a flight has the right to carry baggage according to the established standards for the economy class of service. You can also upgrade the Aeroflot service class for miles.

Aeroflot Bonus Program

All passengers who choose Aeroflot airline can join the bonus program. To do this, you need to contact the service office or register yourself on the official website of the airline in the "Aeroflot Bonus" section. For each segment of the flight, a passenger can receive more than 500 miles, with the help of which he can subsequently upgrade the class of service of Aeroflot or purchase a ticket for one of the company's routes for a certain number of miles. Detailed conditions of the bonus program are indicated on the airline's website. You can also earn miles using payment and credit cards of the airline's partner banks, including PJSC Sberbank.

How to upgrade using miles

The number of miles required to upgrade at the time of check-in is 50% of the number of miles on the round-trip route in the corresponding class.

A passenger who upgrades with miles at the check-in desk receives a boarding pass, which indicates a personal class of service. Boarding passreplaced when boarding the aircraft. If all premium seats are occupied, the miles spent will be returned to the account of the bonus program member.

The passenger can also use the service, which is called "mile credit", but it is provided to passengers subject to prior application no later than 48 hours before their departure time.

Booking an upgrade at the check-in desk does not grant a seat in the Superior Lounge. The baggage allowance remains in accordance with the original class of service. Upgrading the class of service of Aeroflot for miles is also possible when booking a ticket on the official website of the airline.