Reviews about tour operators and travel agencies

2024 Author: Harold Hamphrey | [email protected]. Last modified: 2023-12-17 10:06

Everyone dreams of traveling. But as soon as dreams develop into the stage of planning a vacation, questions begin. And the first of them is which tour operator to choose. Most often, it is the company organizing our vacation that determines its quality.

Criteria for evaluating the work of a tour operator

As a rule, companies specialize in several areas. The tourist market has been divided for a long time and firmly. For travelers, this is good, because it testifies to the great experience of managers. Reviews of tour operators usually capture the following aspects of the vacation:

• informative consultations at the pre-planning stage;
• reasonable value for money;
• truthfulness, no concealment of important facts;
• implementation of the declared services.

Travelers love it when company representatives accompany their vacation. For example, they organize transfers and excursions. Foreign contacts of the firm must be strong. Reviews about tour operators usually affect the activities of the hotelier. When did you settle? Has the number been changed at the customer's request? Are hotel staff attentive? If the customer is dissatisfied, hemakes claims to the tour operator.

The key to success is reliable information

We all want to get the maximum service for our money. And we want to know exactly what awaits us on vacation. Everyone goes on vacation in anticipation of something unusual. And often disappointed. Reviews about tour operators indicate that a client can be dissatisfied with anything: the ordinary landscape outside the window, sparse vegetation, the lack of watermelons in the restaurant. The traveler expects to see an animated advertising brochure. Tourist comments are full of words: “everything is normal”, “nothing special”, “fed normally”, “the sea is like the sea.”

In order for expectations not to be deceived, customers need to clearly list all the pros and cons of the resort. Reviews of tour operators indicate that this approach is justified. Very often, the lack of reliable information is the fault of agents selling vouchers. Companies organize tours for intermediaries, showing them hotels. This is done so that agents can tell customers in detail about the beach, restaurant, territory of a particular hotel. But there are much more hotels than the intermediaries selling tours have time to see. Therefore, the client often has to look up information about the resort on their own.

Trips around home country

Bus travel from Moscow is organized by the tour operator "Rus". Reviews note a great opportunity to visit a number of cities in a few days and get acquainted with all their sights. The company offers its clients tours for two, three,four and five days. You can visit St. Petersburg, Veliky Novgorod, Tula, Tver, Ryazan and other ancient cities. In addition, the operator offers to visit Abkhazia, Azerbaijan, Belarus, Siberia, Uzbekistan and the B altic states. One of the most popular tours is the Golden Ring of Russia. In addition, the company provides corporate trips and vouchers for schoolchildren.

The tour operator "Rus", reviews of which are quite positive, also offers excursions around Moscow. Vacationers note many positive moments of travel:

• comfortable buses;
• professional tour guides;
• great scenery and sights.

At the same time, tourists fix misunderstandings that are often encountered in the company's activities. For example, spouses who booked a ticket for two are accommodated in different places in the bus cabin. Attempts to negotiate with the escort do not work. Negative comments are rare.

For those who want to go to the sea

Pegas Touristik specializes in beach holidays. The company offers trips to:

• Spain.
• Bulgaria.
• Cuba.
• Greece.
• Mexico.
• Dominican Republic.
• UAE.
• Egypt.
• Thailand.
• India.
• Tunisia.
• Indonesia.
• Turkey.

There are also special provisions, such as installment leave. The tour operator "Pegasus" has been on the market for about twenty years. Reviews note compliancereal recreation to the declared services. Negative comments concern individual employees - managers and guides. Local workers sometimes inflate prices for excursions, do not inform about the postponement of the flight, do not have time to prepare a visa by the time they board the plane. Tourists note the excellent organization of the transfer. The bus that is supposed to take vacationers to the hotel or airport usually arrives on time.

Tour operator "Pegasus", reviews of which are quite positive, covers many seaside resorts. Hotels, charter flights, transfers, a network of representative offices around the world - all this makes the company the largest player in the Russian market. But even users who leave positive feedback note that Pegasus tours are overpriced compared to other tour operators.

Holidays and significant dates

The original service of travel companies is the organization of honeymoon trips. In each of the countries chosen by the newlyweds, a marriage ceremony can be held. For only two thousand dollars you will celebrate your wedding in the Maldives. The ceremony will be held according to local customs. The staff will richly decorate the room in the hotel, fruits and sparkling wine will be waiting for you. A picnic on the beach at night and a swim in a flower-decorated boat will make your stay unforgettable.

The Pax tour operator is very popular in Russia. Reviews indicate that this is one of the best companies. The company offers its clients a wide variety of tours:

• ski;
• beach;
• healing;
• Christmas;
• excursion.

There are companies and last-minute tours in the assortment. New Year is a special time in everyone's life. During these holidays, you want to be close to loved ones. We are filled with a thirst for adventure and something unusual. It is no coincidence that on New Year's Eve people make a wish and expect a miracle.

The tour operator "Pax", reviews of which are quite positive, offers its customers a large selection of holiday travel. You can go both to snowy Austria and to hot Thailand. And also - to Italy, Vietnam, the United Arab Emirates, Slovenia and even Australia. Pax clients will be offered their hospitality by the largest hotels that look like real palaces. Here you can enjoy a great entertainment program that lasts all night, taste holiday delicacies and even receive gifts. The assortment of the company also includes a variety of options for a budget New Year's holiday.

Travel South Inexpensive

The tour operator "Sanmar" offers its clients to spend a vacation on the seashore. Reviews note that the company deals with the highest grossing countries - Turkey, Egypt, Greece, Spain, Bulgaria, Thailand, UAE, India, Dominican Republic. In these areas, Sanmar competes with Pegas Touristik. The company conducts numerous promotions to build customer loy alty. The firm "Sanmar" relatively inexpensive tours. Comments of vacationers sometimes fix impoliteness on the part of the staff, the incompetence of employees. For example, tickets were sold to a touriston a flight canceled by the airline a year ago. Or the manager refused to help the client, citing the end of the working day.

The tour operator "Sanmar", reviews of which are quite diverse, offers tired people a good rest at affordable prices. Separate unpleasant moments do not prevent travelers from recommending the company to their friends and acquaintances. Most often, users' complaints are related to air travel - cancellation or rescheduling of a flight. As for the hotel, excursions, food - all this receives only positive comments. Customers note the main advantage of the company - reasonable prices.

Sanmar.ru is a tour operator, reviews of which record the erudition of guides, politeness and competence of managers, organization and professional approach in everything. Last minute trips to Turkey is one of the most popular products offered by the company. Despite the heat, Antalya, Belek, Bodrum and Marmaris are beautiful during peak season. The company offers a wide range of last minute tours. Greece, Bulgaria, Spain and Mexico await guests from May to September. October is best spent in Egypt.

Sanmar.ru is a tour operator whose reviews form the demand for tours throughout the country. If the client liked the services of the company, he will contact her again. And not even because the level of the company is high. When several travel companies operating in the same destinations compete in the market, the one that has cheaper prices wins. And this is Sanmar. That's why satisfied customers turn to sales offices every year, traveling to seaside resorts around the world.

Wandering is a lifestyle

Several vacation packages have "travel" in their names. The tour operator, reviews of which users like for their objectivity, is News, as well as Zeus and Coral. Not all of them continue to work. News Travel (Ukraine) went bankrupt in January 2015. Coral sends tourists all over the world. There are trips to China, Singapore, Jordan, Tanzania, Morocco. The most popular destination is Israel. Thanks to the company, thousands of tourists have rested in Eilat, visited Jerusalem and Tel Aviv.

"Coral Travel" offers its clients a budget holiday. Therefore, they always have a lot of tourists. The company bears additional responsibility. Vacationers need charter flights and large transfer buses that will take people to the numerous hotels on the coast. Representatives of the firm successfully cope with their many tasks.

Greece has everything

The Zeus Travel Company, like its "colleagues", works with seaside resorts. In addition to traditional countries such as Egypt, the United Arab Emirates, the Dominican Republic, the company offers its clients to go to Portugal, France, China, Italy, the USA and Latvia. However, since entering the market in 1994, the company has specialized in Greece and Cyprus. This is evidenced by the name of the company.

"Zeus" offers its customers to relax both on the mainland and on the islands (Crete, Corfu, Kos, Rhodes). According tonumerous reviews, a distinctive feature of the company's employees is concern for tourists. They are met at the airport and escorted to a comfortable transfer bus. Check-in at the hotel is under the control of the manager. Throughout the rest, employees maintain constant contact with the tourist. The network of Zeus Travel offices covers almost all major cities in Greece.

Ski holidays in Andorra

"Aneks" is a tour operator, reviews of which are quite positive, standing at the origins of the Russian market. The company was founded in 1998. The company takes into account the needs of potential customers and works in the most popular destinations: Turkey, Egypt, Thailand, Spain, Bulgaria. User reviews testify to such positive qualities of the company as a budget price, good organization, attention to the needs of tourists.

"Anex" most often tries to schedule charter flights so that people fly away for vacation early in the morning and return late in the evening. This gives you an extra two days off. People appreciate the care and leave positive feedback on the Internet. Tour operator "Biblio" specializes not only in beach, but also in ski holidays. Winter holidays in Andorra are very popular among the firm's clients. This small mountainous country, nestled between France and Spain, is landlocked but thrives on tourism nonetheless. Visitors to ski resorts are welcome guests. They are provided with all conditions for recreation. Andorra is a very hospitable country.

Travel for he alth improvement and development of professional skills

"Biblio Globus" is a tour operator, reviews of which are quite positive. The company offers its customers not only to relax, but also to improve their he alth. An important part of the company's work is medical tourism. Balneological resorts provide the opportunity to contact with healing thermal water. Bathing in warm pools, people relax and gain strength. Karlovy Vary in Czech Bohemia gives its guests water from the healing hot springs. Biblio Globus helps clients improve their he alth at balneological resorts.

Firm Intravel is a tour operator, reviews of which mark the uniqueness of the package of services for businessmen and highly qualified specialists. For example, business proposals for organizing a field conference. Many companies provide training for their employees. The firm "Intertravel" is always ready to organize a "turnkey" event. Don't know where to accommodate employees and guests? How to organize a cultural program in a foreign country? Want to find a conference room cheaper? Feel free to contact the company "Intravel". Its specialists will develop a full package of services and make an estimate. You only need to indicate the dates and approximate duration of the trip, the number of invited guests and additional wishes. You can discuss accommodation and meals with representatives of the tour operator. Specify the countries you are interested in, and Intertravel managers will take care of your event.

Which mistakes are more commontotal?

How well do tour operators work? Reviews of tourists tell in detail about the positive and negative aspects of the holiday. Acquaintance with the company begins with the sales office. Its employees are the face of the company. Much depends on their competence. It is these specialists, after listening to the wishes of the customer, who must provide him with a list of tours. It should include:

• hotel description;
• food type;
• characteristics of the flight.

Some users complain that company employees send them to the Internet for information. Not all specialists have knowledge about tours or hotels. Employees must constantly learn new information and develop sales skills. Otherwise, they quickly lose professionalism.

But the tour has been chosen. The next step is the preparation of documents. Passports, visas, tickets - everything must be done on time. One of the most annoying mistakes of the tour operator is the delay of documents. For example, an employee of the company promised to bring a passport with a visa to the airport, but did not have time. Such mistakes always cause the right anger of customers.

The flight was successful, and here it is - the long-awaited paradise. But at the native airport there is no representative of the tour operator or the host. The locals speak only their own language. Where can I find the shuttle bus? Lack of assistance to get from the airport to the hotel is the second big mistake.

Problems are also possible in the hotel, for example, there are no free places. The task of the tour operator is to accommodate the client in another hotel. It is desirable thathe had more stars. Traveler disappointment is the worst advertisement for any tour operator.