One Two Trip.com: reviews from real people about the service

2024 Author: Harold Hamphrey | [email protected]. Last modified: 2023-12-17 10:06

One Two Trip is a major airline ticket service. Positions itself in the market as the most technologically advanced and innovative. It features an unusual, but at the same time classic interface with a powerful filtering system. This is one of the few services that displays the final ticket price without commissions and fees. Prices are lower than competitors. There is a bonus system of discounts. The most demanding users can find out additional information: from the "age" of the aircraft to the percentage of delays with a given airline. Below we will talk in more detail about how to book tickets on OneTwoTrip. Customer reviews will also be brought to your attention.

Service in brief

The general director of the project is Petr Kutis, and one of the founders is a similar portal Anywayanyday. The site was first launched in 2011 in test mode. Over the next 24 months, he got into the TOP-30 of the most popular Internet resources. Features of OneTwoTrip: booking tickets, participating in ratingsflights, accumulating points and exchanging them for discounts. The assessment is made according to the statistics of delays, flight cancellations, return of the aircraft. In addition, secondary indicators are also taken into account: the distance between the seats, baggage requirements, vehicle data, etc. The source for the One Two Trip.com rating is customer reviews, analytical reports from airlines, and pilots' conversations in open channels. 100,000 air tickets are booked through the service monthly. The average ticket price is $400 apiece. This corresponds to 36 million dollars a month. The profitability of the service is 4% of the transaction amount. The company has already entered the markets of Ukraine, Kazakhstan and Georgia, and plans to reach Europe (Germany, Austria, Sweden) in the near future.

OneTwoTrip: how to get a refund

Recently, the company launched the Price Reward service, the essence of which is that users will be able to get the difference in the cost of an air ticket if a better offer appears on the site after it is issued. The service is connected at the request of the client and free of charge. To do this, when booking, put the appropriate checkmark in the order form. Then the system will automatically monitor the cost of the ticket until the moment of departure. If the price goes down, there will be a rebooking. The difference will be returned in the form of a OneTwoTrip promo code. Plane tickets for the next purchase, the client will be able to issue a discount. In theory, such a scheme will allow the airline to enter new positions. There is no analogue solution yet. The probability of receiving a discount is 15%, according to the OneTwoTrip service.

Returning tickets or canceling reservations are the reasons why the price may drop. It takes from 3 to 30 minutes to complete the document, during which the system can find a better offer. The client also has a day to cancel the ticket for free and book a new one. You can make a refund if the fine is less than the difference between the costs. These options give you a 15% chance to save money. At the same time, none of the parties risks anything and loses nothing. The monitoring system processes large amounts of information every minute in real time.

Is it really so

Experts say this is another PR move by OneTwoTrip. Tickets at a lower price after booking are hard to get. The airline creates several fares for one flight. Each of them is assigned a certain number of seats. When the cheapest tickets sell out, the more expensive ones go on sale. The closer the departure date, the more expensive the flight will cost. Very low chance of someone canceling the ticket and automatically rebooking to One Two Trip.com. User reviews on the forum confirm that the time for a free return is limited to the current day. That is, if the purchase is made at 23:30, then the person has 30 minutes to think.

One Two Trip.com Reviews

Most negative user reviewsregarding the ticket refund procedure. The exchange rules on the site are presented in English. Not every resource user can understand them. The portal receives the fare application rules from airlines in a unified form. They are constantly changing. Even if a whole team of specialists will be involved in the translation, it is not certain that the information on the website will be correct at the time of booking. Therefore, in the process of creating an application, you need to pay attention to the information provided in the form itself:

• Changes - the amount of the fine for ticket exchange.
• Refund - return policy.

In the case of a complex flight, when several fares are applied, the calculations are made according to the most stringent requirements. They are set by the air carrier, not by OneTwoTrip.

How to return a ticket and get money? If the fare rules provide for compensation, then you first need to apply for a refund through the "Personal Account" on the service website. At this point, the cost is recalculated. The closer the departure date, the faster the payment will be processed. Typically, the settlement takes place within 24 hours. But the refund period depends on the bank. If the client paid for the ticket through the site, then the money is returned to the card with which the transaction was made within 5 working days. And if in cash through communication salons, additional time will be required to coordinate the details of the recipient. You should not worry about the refund account in the first 30 days after the formation of the application. This period is specified in the rules of the system. Othercase if the due compensation is less than the service fee. For example, the cost of a ticket is 2 thousand rubles, and the commission of the system is 2.5 thousand rubles. In this case, upon return, the person will not receive anything at all.

Issue price

Many complain about the change in airfare on One Two Trip.com. User reviews on the forums indicate that already at the stage of the application, the price increases by 2-3 times. Attempts to recover over-spent amounts have been unsuccessful. The same principle applies here: the airline sells the cheapest tickets first. It is very likely that while a person fills out a form on the site, someone else will already redeem this ticket. Therefore, at the stage of payment, the amount increases several times. And the return policy is specified according to the tariffs.

Additional fees

No less negative was expressed regarding the exchange procedure on OneTwoTrip. How to get a ticket without surcharges? Sometimes a situation arises when a person changes a flight on the day of departure, choosing a later time. The rules for this operation are also dictated by the airline. In such cases, many of them very often record the passenger's non-appearance for the first flight even after the cancellation of the reservation. Then the system does not allow for the exchange procedure without additional payment. But not all passengers agree to this. This is why disagreements arise.

Data correction

People who are going to fly for the first time in their lives often buy tickets on OneTwoTrip. Customer reviews confirm that you can book through the serviceticket of low-cost companies. But in a hurry, people very often enter incorrect data when filling out questionnaires. IATA Resolution No. 830 prohibits making any changes to a redeemed ticket. But the same document (resolution) allows for three discrepancies (misprints) in the surname and name. Users can make a remark in the booking system, then only airline employees will see this information. The information in the itinerary receipt remains unchanged. In this case, dissatisfied customers can only be advised one thing - do not rush when filling out the booking form. Even after the application is confirmed, you have 10 minutes to cancel it. Then no refund fee will be charged.

All changes must be notified in advance

If a person changed his last name (for example, in case of marriage), and then remembered that he had registered the itinerary receipt for the old one, it will not be possible to change the information or make a rebooking. You will have to return the ticket and buy a new one. In general, in such cases, it is better to book after changing the name.

Loy alty program

The service allows regular customers to accumulate points and then use them in the form of discounts. Bonuses are calculated for the purchase of air tickets and hotel reservations. To participate in the program, you need to register on the system’s website or receive a OneTwoTrip co-branded card from TCS, Binbank. The bonus program works as follows:

• For the purchase of a ticket in any direction, 1% of the amount is charged.
• Whenwhen booking a ticket through the OneTwoTrip or Booking service, the client receives 1% of the amount spent (3 days after leaving the hotel) or 4% (after 90 days) to the bonus account. Discount amounts can be adjusted on the website.
• For paying for goods with a co-branded card, 1-5% of the amount is credited to the bonus account.

Points are exchanged at the rate of 1 ruble=1 bonus. The accumulated discount can only be used when paying with a bank card. The account balance can be viewed on the "Personal Account" page on the system's website. For the first use, you must accumulate 1500 points, then the threshold will be reduced to 500. Bonuses are not limited in number, they do not expire, but they cannot be transferred to users or added to other profiles.